Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Direct human resources operations with clear focus on meeting and exceeding organizational targets while maintaining compliance and employee satisfaction. Driven to maximize resource utilization and boost performance with proactive strategies. History of enhancing collaboration and controls across mostly all areas of Sonic company operations.

  • Excellent managerial techniques
  • Managing activities
  • Providing customer support
  • Adjusting routes
  • Communication and presentation
  • Client-focused service
  • Advertising and marketing
  • Financial calculation
  • Communication and direction
  • Employment oversight
  • Customer database management
  • Mac and PC proficiency
  • Guest satisfaction
  • Product memorization
  • Food-handling safety
  • Food serving basics
  • Multi-tasking service skills
  • Conflict mediation
  • Quality assurance
  • Mathematically adept
  • Customer interaction
  • Conflict resolution
  • Order fulfillment procedures
  • Sanitation practices
  • Safety conscious
  • Cooking procedures
  • Carrying 60 lbs
  • Schedule management
  • Menu item familiarity
  • Patient relations
  • Message documentation
  • Call transfers
  • Reservation coordination
  • 34 WPM typing
  • Switchboard operation
  • Welcoming customers
  • Food presentation
  • Dish preparation
  • Cleaning and organization
  • Cleaning and sanitization
  • Grilling
  • Stocking ingredients
  • Preparing ingredients
  • Kitchen equipment cleaning
  • Frying
  • Stocking supplies
  • Food preparation
  • Operating fryers and grills
11/2019 to 03/2020 Assistant Manager Silverspot Cinemas | Chapel Hill, NC,
  • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
  • Sourced and developed sourcing leads to increase recruiting base.
  • Educated job applicants on expected job tasks, compensation and benefits to set clear expectations.
  • Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity.
  • Sorted job applications, vetted candidates and recommended individuals for key positions.
  • Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.
  • Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
  • Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
  • Crafted leadership development programs personalized to each area to challenge and advance current leaders.
  • Identified and solved complex strategy problems that impact management and business direction.
  • Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
  • Negotiated collective bargaining agreements with labor unions, factoring in company profit and operational requirements to achieve favorable outcomes.
  • Developed organizational filing systems for agendas, correspondence, data communications, records and reports.
  • Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Transformed underperforming and overstaffed department into trimmed-down and well organized staff.
  • Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
  • Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Established measures to promote equality in regard to diversity in culture, language, and family circumstances to ensure equal access to opportunity and advancement.
09/2019 to 03/2020 Stylist Cost Cutters Hair Salon | Richland Center, WI,
  • Greeted each client and asked questions to determine fashion needs.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Collaborated with clients of all types to increase profile and status through effective styling.
  • Kept work area clean and neat to stay productive.
03/2017 to 05/2017 Hostess Morris Hospital | Gardner, IL,
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Answered telephone to provide establishment information and take party reservations.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Checked menus to verify current selection availability and cleanliness.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Tracked seated guests and available seating using [System].
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Answered questions about food and order statuses for waiting customers.
Education and Training
Expected in 05/2019 High School Diploma | OVCA, Oklahoma City , OK GPA:

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Resume Overview

School Attended

  • OVCA

Job Titles Held:

  • Assistant Manager
  • Stylist
  • Hostess


  • High School Diploma

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