LiveCareer-Resume

assistant manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Skills
  • Statistical Data Gathering
  • Consumer Buying Habits
  • Administration and Reporting
  • Shrinkage Prevention
  • Department Development
  • Startup and Shutdown Management
  • Managing Operations and Efficiency
  • Computer Proficiency
  • Shift Coverage
  • Controls Recordkeeping
  • Scheduling and Coordinating
  • Recruiting and Interviewing
  • Employee Coaching and Motivation
  • Directing Team Members
  • Retail Knowledge
  • Professional Relationships
Work History
Assistant Manager , 09/2017 - Current
Kwik Trip, Inc. Tomahawk, WI,
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Key Holder Supervisor, 01/2015 - 08/2017
Uncle Julio's Skokie, IL,
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Opened and closed store Number days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Processed cash, credit, debit and check payments.
  • Opened inventory boxes and restocked shelves.
  • Received and counted money.
  • Accepted and processed customer returns.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Broke down boxes and disposed of trash.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Directed customers to correct store locations.
  • Monitored security areas during busy periods.
  • Oversaw team of Number employees.
Waitress, 08/2014 - 08/2015
Rosie’s Pho City, STATE,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Prepared specialty desserts for customers for special occasions.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
Bachelor Of Business Administration: Business Administration And Management, Expected in 08/2015
-
Austin Community College - Austin, TX,
GPA:
Status -
  • Continuing education in Subject
High School Deploma : , Expected in 06/2015
-
Leander High School - Leander, TX
GPA:
Status -
  • Graduated with the Distinguished Program
  • Completed Culinary Arts Program
Languages
Spanish :
Native or Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • Austin Community College
  • Leander High School

Job Titles Held:

  • Assistant Manager
  • Key Holder Supervisor
  • Waitress

Degrees

  • Bachelor Of Business Administration
  • High School Deploma

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