LiveCareer-Resume

assistant manager resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Skills
  • Content Management
  • Maximizing Profitability
  • Audience Engagement Techniques
  • Cash Counting
  • Customer Inquiries and Responses
  • Data Visualization
  • Safety Enforcement
  • System Administration
  • Software Management
  • Managing Multiple Priorities
  • Product and Service Knowledge
  • Computer Proficiency
  • Developing Presentations and Reports
  • Sales Monitoring
  • Clerical Support
  • Report Preparation and Analysis
  • Online Marketing and Advertising
  • Team Management
  • Technical Proficiency
  • Database Skills
  • Goal Attainment
  • Scheduling and Coordinating
  • Computer Science
  • Product Promotion
  • Transaction Monitoring
  • Department Development
  • Efficiency Improvement
Education
Travelers Rest High School Travelers Rest, SC Expected in 06/2020 High School Diploma : - GPA :
  • Member of BETA Club and The Pickens County Police Department Explorer Program
Work History
Heights Finance Corporation - Assistant Manager
Gainesville, TX, 08/2022 - Current
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Monitored security and handled incidents calmly.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Agia - Waitress
Scottsdale, AZ, 04/2022 - 07/2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Prepared specialty desserts for customers for special occasions.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
Agia - Waitress
Carpinteria, CA, 02/2019 - 03/2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
Lkq Corp - Call Center Customer Service Representative
Blue Island, IL, 08/2021 - 02/2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Communicated professionally with colleagues, freelancers and clients.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

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Resume Overview

School Attended

  • Travelers Rest High School

Job Titles Held:

  • Assistant Manager
  • Waitress
  • Waitress
  • Call Center Customer Service Representative

Degrees

  • High School Diploma

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