LiveCareer-Resume

assistant manager resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Education
Expected in 05/2020 High School Diploma | Martin County High School, Stuart, FL GPA:
  • Extracurricular Activities: OPUS Choir
  • National Honors Society Member
  • Green Club Member
Professional Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Skills
  • Employee performance evaluations
  • Recruiting and interviewing
  • Contract Management
  • Training
  • Sales growth
  • Employee scheduling
  • Business planning
  • Strategic planning
  • Staff supervision
  • Operations management
  • Staff Management
  • Problem Solving
  • Professionalism
  • Strong Work Ethic
  • Effective Communicator
  • Branding
Work History
01/2018 to Current Assistant Manager Rent-A-Center Inc. | Taylor, MI,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies, and connections with customers.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies and predict future needs.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
10/2019 to 11/2021 Barista Breckenridge Grand Vacations | Breckenridge, CO,
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Prioritized drink requests while managing interruptions.
  • Cultivated to recall customers' names and address each by name.
  • Set and achieved goals for professional development and advancement.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
08/2018 to 08/2019 Associate Carlyle Group Inc. | Washington, DC,
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

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Resume Overview

School Attended

  • Martin County High School

Job Titles Held:

  • Assistant Manager
  • Barista
  • Associate

Degrees

  • High School Diploma

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