, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Reliable, personable person who works well in a collaborative and fast paced environment, yet thrives on personal achievement.
Motivated and driven to work in a positive, growing environment, strong organizational, analytical, problem resolution and follow-up skills.
Skills
Knowledge of Identification Regulations
Craft Beer Knowledge
Beverage Expertise
Sales strategy
Cash Handling
Item promotion
Bartending prowess
Recruiting a
Training
Sales growth
Financial Management
Staff Management
Operations management
Work History
09/2020 to 12/2020Assistant Manager The Buckle | Orange Park, FL,
Created organization for inventory control, merchandising, financial reports.
Verified inventory count
02/2020 to 06/2020Cocktail WaitressAmerican Homes 4 Rent | Norcross, GA,
Checked identification to enforce age regulations for alcoholic beverages.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Built solid rapport with many frequent patrons to cultivate guest loyalty.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Served alcoholic and non-alcoholic beverages in bar environment.
Communicated with guests to record orders and assess needs.
Collected orders and relayed them to bartenders quickly and accurately.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Maintained clean and organized bar area, including bar tables and chairs.
Anticipated guest needs and provided proactive service.
Assisted with bartending duties during high-volume shifts.
Maintained accuracy and efficiency when processing sales transactions.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
06/2019 to 12/2019Executive AssistantSelf Regional Healthcare | Greenwood, SC,
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Worked with senior management to initiate new projects and assist in various processes.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Promoted team productivity by keeping supplies organized and well-stocked.
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
03/2019 to 05/2019HostessChili's Grill & Bar | City, STATE,
Documented reservations and communicated changes to guests.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Planned and executed guest parties by organizing menus, spaces and special requests.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
Informed servers of newly seated parties for speedy service.
Monitored seating area and checked restrooms every hour to keep spotless.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Education
Expected in 05/2017High School Diploma | Legacy High School, North Las Vegas, GPA:
Expected in No Degree | BiologyColorado Mesa University, Grand Junction, COGPA:
Member of Alpha Sigma Alpha
Expected in No Degree | Biology Miracosta College, Oceanside, CAGPA:
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