Resourceful assistant manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Results-focused Supervisor offering 4 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Skills
Employee performance evaluations
Recruiting and Interviewing
Staff Supervision
Strategic Planning
Training
Operations management
Employee scheduling
Staff Management
Inventory Control
Cash Handling
Cleaning
Cash Register Operation
Store Operations
Product Knowledge
Purchasing
Visual Merchandising
Store Merchandising
Store Management
Sales
Goals and Performance
Budgeting
Process Improvement
Responsible for truck deliveries
Work History
03/2006 to 02/2010
Assistant ManagerThe Buckle – Modesto, CA,
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Monitored security and handled incidents calmly.
Mentored 14-member sales team in applying effective sales techniques and delivering top-notch customer service.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Walked through store areas multiple times daily to identify and proactively resolve issues negatively impacting operations.
Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Rotated merchandise and displays to feature new products and promotions.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Interviewed, hired and trained 20 plus staff associates and equipped to comply with company policies and procedures.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
04/1990 to 10/1995
Electrocardiogram Technician/Stress Test Tift Regional Hospital – City, STATE,
Tracked findings of procedures such as EKGs using manual and automated recording devices.
Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
Documented pulse rate and blood pressure to contribute to accurate diagnoses.
Performed 12 lead electrocardiograms on patients daily.
Thoroughly explained process and procedure of tests ordered and answered patient questions clearly and concisely.
Transcribed patient results, logged, and filed them.
08/1989 to 04/1990
Clerk CashierPiggly Wiggly Supermarket – City, STATE,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Answered questions about store policies and concerns to support positive customer experiences.
Checked prices for customers and processed items sold by scanning barcodes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Increased sales by offering advice on purchases and promoting additional products.
Assisted customers by answering questions and fulfilling requests.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Counted cash in register drawer at beginning and end of shift.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Assisted customers with special services, account updates and promotional options.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Expected in 06/1989
High School Diploma: Turner County High School - Ashburn, GA GPA:
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