Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • Hard working and multi-talented Assistant Manager with 4 years of experience boosting sales and increasing profits by motivating staff and assisting customers.
  • Results-driven focus on monitoring staff member performance and offering advice on effective sales methods.
  • Over the years, I have been successful at resolving complex issues by working closely with employees, suppliers and customers.
  • Enthusiastic Assistant Manager offers over 4 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about retail operations and best practices to maintain effective operational output.
  • Ambitious Assistant manager with solid history of success in Customer Service operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 4 years of related experience and pursuing new professional challenges with room for advancement at your company.
  • Sales monitoring
  • Product and service knowledge
  • Business development understanding
  • Strategic Planning
  • Training and development
  • Marketing tactics
  • Retail Space Planning
  • Staff development
  • Staff training and development
  • Closing and contract negotiations
  • Customer relations
  • Time Management
  • Business Development
  • Customer rapport
  • Retail operations management
Assistant Manager, 01/2020 to Current
The BuckleMaumee, OH,
  • Planned and prepared workflow schedules, delegating tasks for 4-member team.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Assisted clerks in evaluating employee performance and cultivating improvement initiatives.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Supported sales management initiatives to optimize business development.
  • Completed inventory audits to identify losses and project demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Clerk, 07/2017 to 01/2020
Us Oncology, Inc.Waco, TX,
  • Scanned items and checked pricing on cash register for accuracy.
  • Placed merchandise in bags or boxes and gave packages to customers.
  • Made effort to learn customers' names and addressed patrons by name whenever possible.
  • Noted and passed along customer suggestions or requests to management.
  • Redeemed promotional coupons and food stamps and figured discounts.
  • Inspected items for damage and obtained replacements for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Restaurant Hostess, 08/2016 to 07/2017
Omni HotelsCharlottesville, VA,
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Checked dining and serving areas every 10-20 minutes to verify proper cleanliness and readiness for guests.
  • Informed groups of guests on wait times based on kitchen needs and table availability.
  • Notified server after seating parties in section to facilitate prompt service.
  • Assisted Servers by taking guests drink orders, serving orders and tending to guests.
  • Tracked seated guests and available seating using POS system.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Developed long-term relationships with customers, increasing opportunities for repeat business.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Kitchen Staff Member, 05/2016 to 07/2016
Vail ResortsSnowmass, CO,
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Cleaned utensils, dishes and glasses for customer use.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Re-stocked, organized and arranged service and food stations.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Trading Post Staff Member , 05/2016 to 07/2016
Camp Rainey MountainCity, STATE,
  • Built and maintained effective working relationships with peers and upper management.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed safe and efficient serving of customer foods.
  • Processed payments, issued receipts and provided change.
  • Completed regular and thorough cleaning of equipment, floors and furniture.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
  • Prepared presentations and proposals, assisted in bookkeeping and produced budget reports.
Education and Training
High School Diploma: , Expected in 05/2019
Parkview High School - Lilburn, GA

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Resume Overview

School Attended

  • Parkview High School

Job Titles Held:

  • Assistant Manager
  • Clerk
  • Restaurant Hostess
  • Kitchen Staff Member
  • Trading Post Staff Member


  • High School Diploma

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