, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Hard working and multi-talented Assistant Manager with 4 years of experience boosting sales and increasing profits by motivating staff and assisting customers.
Results-driven focus on monitoring staff member performance and offering advice on effective sales methods.
Over the years, I have been successful at resolving complex issues by working closely with employees, suppliers and customers.
Enthusiastic Assistant Manager offers over 4 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about retail operations and best practices to maintain effective operational output.
Ambitious Assistant manager with solid history of success in Customer Service operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 4 years of related experience and pursuing new professional challenges with room for advancement at your company.
Skills
Sales monitoring
Product and service knowledge
Business development understanding
Strategic Planning
Training and development
Marketing tactics
Retail Space Planning
Staff development
Staff training and development
Closing and contract negotiations
Customer relations
Time Management
Business Development
Customer rapport
Retail operations management
Experience
Assistant Manager, 01/2020 to Current The Buckle – Maumee, OH,
Planned and prepared workflow schedules, delegating tasks for 4-member team.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Directed and led employees, supervising activities to drive productivity and efficiency.
Assisted clerks in evaluating employee performance and cultivating improvement initiatives.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Supported sales management initiatives to optimize business development.
Completed inventory audits to identify losses and project demand.
Delegated daily tasks to team members to optimize group productivity.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Clerk, 07/2017 to 01/2020 Us Oncology, Inc. – Waco, TX,
Scanned items and checked pricing on cash register for accuracy.
Placed merchandise in bags or boxes and gave packages to customers.
Made effort to learn customers' names and addressed patrons by name whenever possible.
Noted and passed along customer suggestions or requests to management.
Redeemed promotional coupons and food stamps and figured discounts.
Inspected items for damage and obtained replacements for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Restaurant Hostess, 08/2016 to 07/2017 Omni Hotels – Charlottesville, VA,
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Greeted guests and sat customers at tables or in waiting areas.
Checked dining and serving areas every 10-20 minutes to verify proper cleanliness and readiness for guests.
Informed groups of guests on wait times based on kitchen needs and table availability.
Notified server after seating parties in section to facilitate prompt service.
Assisted Servers by taking guests drink orders, serving orders and tending to guests.
Tracked seated guests and available seating using POS system.
Offered preferred tables and other special accommodations to VIP customers.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Set up and decorated menu marketing boards with current meal and drink specials.
Developed long-term relationships with customers, increasing opportunities for repeat business.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Monitored dining area to assess server capacity and estimate wait times.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
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