Multi-talented & detail focused with 5+ years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. A punctual individual with resourceful communication skills, successful at resolving complex issues by working closely with employees, suppliers and customers.
Skills
Sales monitoring
Product and service knowledge
Retail operations management
Marketing tactics
Time Management
Graphic and Media Design
Customer assistance
Cash management
Food safety understanding
Menu memorization
Safe food handling
Quality control
Liquor, wine and food service
Price memorization
Experience
Assistant Manager, 05/2017 to 02/2019 The Cleaning Authority – Newport News, VA,
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Organized schedules, workflows and shift coverage to meet expected business demands.
Planned and prepared workflow schedules.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
Assisted organizational efforts by filing, entering data and answering phones.
Greeted clients, assisting operations by performing entrance interview tasks to determine need.
Responded to customer inquiries by phone, email and in person.
Sanitized workstations and salon equipment to reduce risk of infection.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Demonstrated self-reliance by meeting and exceeding workflow needs.
Cashier/Grill Cook, 03/2015 to 10/2016 Spectrum Health – Allendale, MI,
Reviewed quality standards and verified continuous application throughout kitchen environment.
Operated fryers and grills according to instructions to maintain safety and food quality.
Assisted in preparation of menu items such as steaks, burgers and sandwiches.
Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
Distributed prepared food to servers in efficient manner.
Cooked all food to order ensuring adherence to company quality standards.
Maintained cleanliness and organization of all line workstations.
Supported other kitchen team members when needed.
Weighed, measured and mixed ingredients to follow recipes and create dishes.
Garnished and arranged plated meals.
Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Safely operated ovens, grills and other kitchen equipment to minimize accidents.
Set up work stations prior to restaurant opening to improve speed during busy periods.
Sanitized workstation before and after shift to prevent illness and food contamination.
Used industrial cleaning equipment to quickly complete custodial tasks.
Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Organized custodial closets to easily find equipment and supplies.
Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on [Timeframe] basis.
Responded promptly to requests to clean and sanitize areas after accidents.
Cook Shift Leader, 04/2019 to 12/2019 The Del Monte Lodge – Saratoga Springs, NY,
Kept stations stocked and ready for use to maximize productivity.
Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
Inventoried kitchen sections and refilled supplies.
Double-checked plated meals for any last minute changes before sending to dining room.
Cooked food following specific measurements and recipes.
Prepared food in the morning and before services started.
Completed workstation set up and break down, properly disposing of leftover food.
Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
Monitored culinary standards and operational guidelines, including kitchen areas, food preparation and facility conditions.
Stood in for other members of the kitchen staff.
Filled specialized menu orders.
Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
Bartender, 07/2018 to 01/2020 Cheeks – City, STATE,
Checked identification of customers to verify age requirements needed to purchase alcohol.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Stocked bar with beer, wine, liquor and related supplies.
Made product recommendations to customers based on preference, food pairings and special promotions.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Engaged in small talk with patrons to build rapport and earn repeat business.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Education and Training
: Esthiology, Expected in The Avenue Academy, A Cosmetology Institute - Albuquerque, NM GPA:
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