Assistant Manager/Dispatcher Resume Example
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ASSISTANT MANAGER/DISPATCHER
Summary
- Detail-oriented Assistant Manager offers more than 10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Skills
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Experience
Assistant Manager/DispatcherJun 2016 to Apr 2018
Advaoptical － Atlanta , GA
Advaoptical － Atlanta , GA
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Planned and prepared workflow schedules, delegating tasks for 10-20 drivers.
- Completed inventory audits to identify losses and project demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Commercial ManagerJan 2012 to Mar 2016
Raising Canes Chicken － Edinburg , TX
Raising Canes Chicken － Edinburg , TX
- Aligned commercial activities with strategic company goals by optimizing sales opportunities.
- Delivered insights for customers and markets and determined whether existing products met needs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Enhanced sales by implementing merchandising and promotional improvements.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Researched and identified alternative vendors with better prices.
- Managed employee schedules and daily assignments.
- Gathered pertinent information to place orders for customers and mechanics.
- Increased productivity, effectively by managing employees while coordinating dispatching activities and daily ordering processes.
- Maintained positive customer service ratings for consecutive years by effectively delivering personable client relations.
Assistant ManagerAug 2007 to Nov 2011
Advance Auto Parts － City , STATE
Advance Auto Parts － City , STATE
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Improved sales and inventory management by effectively controlling daily parts program activities through task and skills.
- Received, examined and reshelved returned parts.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Planned and prepared workflow schedules, delegating tasks for 10-15 team members.
- Oversaw team development according to industry service standards to further customer loyalty.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Trained teammates to deliver outstanding customer service, boosting customer satisfaction ratings%.
- Delegated daily tasks to team members to optimize group productivity.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Completed inventory audits to identify losses and project demand.
Education and Training
High School DiplomaDec 2006Ace/North Shore Annex － City, State
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Resume Strength
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- Formatting
- Strong summary
Resume Overview
School Attended
- Ace/North Shore Annex
Job Titles Held:
- Assistant Manager/Dispatcher
- Commercial Manager
- Assistant Manager
Degrees
- High School Diploma Dec 2006
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