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Assistant Manager/Dispatcher Resume Example

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ASSISTANT MANAGER/DISPATCHER
Summary
  • Detail-oriented Assistant Manager offers more than 10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Skills
  • Product and service knowledge
  • Sales monitoring
  • Training and Development
  • Marketing tactics
  • Staff training and development
  • Time Management
  • Orientating and training
  • Project management abilities
  • Customer relations
  • Business Development
Experience
Assistant Manager/DispatcherJun 2016 to Apr 2018
XL Parts － Porter, TX
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Planned and prepared workflow schedules, delegating tasks for 10-20 drivers.
  • Completed inventory audits to identify losses and project demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
Commercial ManagerJan 2012 to Mar 2016
AutoZone － Houston, TX
  • Aligned commercial activities with strategic company goals by optimizing sales opportunities.
  • Delivered insights for customers and markets and determined whether existing products met needs.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Researched and identified alternative vendors with better prices.
  • Managed employee schedules and daily assignments.
  • Gathered pertinent information to place orders for customers and mechanics.
  • Increased productivity, effectively by managing employees while coordinating dispatching activities and daily ordering processes.
  • Maintained positive customer service ratings for consecutive years by effectively delivering personable client relations.
Assistant ManagerAug 2007 to Nov 2011
Advance Auto Parts － Spring, TX
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Improved sales and inventory management by effectively controlling daily parts program activities through task and skills.
  • Received, examined and reshelved returned parts.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Planned and prepared workflow schedules, delegating tasks for 10-15 team members.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Trained teammates to deliver outstanding customer service, boosting customer satisfaction ratings%.
  • Delegated daily tasks to team members to optimize group productivity.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Completed inventory audits to identify losses and project demand.
Education and Training
High School DiplomaDec 2006Ace/North Shore Annex － Houston, TX
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Resume Overview

Companies Worked For:

  • XL Parts
  • AutoZone
  • Advance Auto Parts

School Attended

  • Ace/North Shore Annex

Job Titles Held:

  • Assistant Manager/Dispatcher
  • Commercial Manager
  • Assistant Manager

Degrees

  • High School Diploma Dec 2006

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