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Assistant Manager/Diamond Consultant Resume Example

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ASSISTANT MANAGER/DIAMOND CONSULTANT
Summary

Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Sales Consistently generated additional revenue through skilled sales techniques. Market Research Performed an average of 30 follow-up phone calls per day to discover customer needs and desires regarding product development, use, and assistance. Cashier Achieved highest number of new credit accounts opened within 1-month period.

Highlights
  • Career Overview
  • A position to use proven sales and relationship building skills to develop new business, retain existing clients, and positively affect the bottom line.
  • Results-driven Customer Services Representative with proven ability to establish rapport with clients.
  • Core Strengths
  • Excellent communication skills
  • Shipping and receiving
  • Listening skills
  • Store maintenance
  • Fast learner
  • Cash flow management
  • Floor set design and visual displays
  • Customer service
  • Large cash/check deposits
  • Invoice processing
  • Cash management
  • Credit card processing
  • Inventory control
  • Telephone inquiries
  • Flexible
  • Dedicated team player
  • Relationship selling
  • Reliable and dependable
  • Positive outlook
  • Cheerful and energetic

Accomplishments

Fulfilled all supervisory duties when Store Manager was on vacation.

Experience
Assistant Manager/Diamond Consultant 06/2012 to 07/2013Kantor Diamond CompanyTacoma, WA
  • Shared product knowledge with customers while making personal recommendations.
  • Placed special merchandise orders for customers.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Maintained friendly and professional customer interactions.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Worked as a team member to provide the highest level of service to customers.
Assistant Store Manager04/2008 to 05/2009AeropostaleBossier City, LA
  • Monetary Transactions Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Organized weekly sales reports for the sales department to track product success.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
  • Maintained up-to-date knowledge of store policies regarding , returns and exchanges.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Accurately balanced cash drawer after every shift.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in four checkout stations to ensure adequate cash supply.
  • Logged daily shipped and received orders.
  • Helped drive sales goals and achieve monthly quota figures.
  • Handled cash stock and inventory balances.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
Assistant Store Manger/ Jewelry Consultant04/2005 to 04/2008Ultra DiamondsBossier City, LA
  • Exceptional customer service Merchandising and Display Assists with store inventory and other special projects as needed Responsible for personal knowledge of office operations, including register opening and closing, bank deposit procedures.
  • Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.
  • Earned management trust by serving as Assistant manager, responsibly opening and closing store.
  • Excelled in exceeding daily credit card application goals.
  • Accurately balanced cash drawer after every shift.
  • Built long-term customer relationships and advised customers on purchases and promotions.
Store Manager02/2003 to 04/2005Friedman's Nacogdoches, TX
  • Profit and Loss responsibility
  • Employee Management Meeting and exceeding monthly goals
  • Problem Solving
  • Inventory and Pricing controls
  • Contract negotiation Conduct regular store meetings
  • Shipping and Receiving
  • Credit Checks and Collections Budgeting/ Recording Keeping
  • Staffing and Scheduling
  • Computer/POS Scanning Use
  • Handled cash stock and inventory balances.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Provided an elevated customer experience to generate a loyal clientele.
Sales Associate10/2002 to 03/2003Victoria SecretBossier City, LA
  • Greeted customers entering the store
  • Described use and operation of merchandise to customers
  • Received and processed cash and credit payments for in-store purchases.
Education
High school diploma2002Minden High SchoolMinden, LA
Keywords *Customer service, customer retention, sales, MS Excel, MS Word, cash handling, data entry.
Select One: Business Administration Chaminade UniversityHonolulu, HI
  • Coursework in Business, Communications and Organizational Psychology
  • Business Development training
Skills
10 key, Assistant manager, Budgeting, Cash flow, cash handling, Cash management, closing, color, Excellent communication, Contract negotiation, Credit, Critical Thinking, clientele, clients, Client Relations, Customer Services, Customer Service, data entry, debit, Inventory, Inventory control, Invoice processing, Listening, Employee Management, marketing strategies, meetings, Merchandising, MS Excel, office, MS Word, Multi-Tasking, policies, POS, Pricing, Problem Solving, knowledge of store, Profit and Loss, Fast learner, rapport, Receiving, Recording, relationship building, sales, sales reports, Scanning, Scheduling, set design, Shipping, Staffing, Telephone, phone, Time Management, Typing, visual displays
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Resume Overview

Companies Worked For:

  • Kantor Diamond Company
  • Aeropostale
  • Ultra Diamonds
  • Friedman's
  • Victoria Secret

School Attended

  • Minden High School
  • Chaminade University

Job Titles Held:

  • Assistant Manager/Diamond Consultant
  • Assistant Store Manager
  • Assistant Store Manger/ Jewelry Consultant
  • Store Manager
  • Sales Associate

Degrees

  • High school diploma 2002
    Keywords *Customer service, customer retention, sales, MS Excel, MS Word, cash handling, data entry.
    Select One : Business Administration

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