Assistant Manager/ Department Manager Resume Example

People

• Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager
• Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions
• Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

Commerciality

• Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability
• Proactively ensure your team has knowledge on all product, campaign,
• Promotion, display guidelines and merchandise information
• Ensure garment presentation, garment level and visual standards within the department are presented according to H&M's expectations
• Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department

Operations

• Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
• Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
• Responsible for knowledge and completion of cash office operational functions
• Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
• May be assigned overall store responsibility in absence of Store Manager

Customer Service

• Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point

Financial Accountability:

• Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
• Accurately record sales and worked hour figures
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.