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Assistant Manager/ Department Manager Resume Example

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RD
ASSISTANT MANAGER/ DEPARTMENT MANAGER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Time Management
  • Managerial experience
  • Skilled manager
  • Team work
  • Conflict Resolution
  • Ability to work under pressure
  • Self motivation & Reliable
  • Department leadership
  • Administrative skills
  • New hire orientation
  • Compensation/payroll
  • Personnel records maintenance
  • Hiring and retention
Experience
Qurate Retail Group Inc. | Oak Brook , ILAssistant Manager/ Department Manager10/2016 - Current

People

  • Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager
  • Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions
  • Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

Commerciality

  • Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability
  • Proactively ensure your team has knowledge on all product, campaign,
  • Promotion, display guidelines and merchandise information
  • Ensure garment presentation, garment level and visual standards within the department are presented according to H&M's expectations
  • Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department

Operations

  • Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
  • Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
  • Responsible for knowledge and completion of cash office operational functions
  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
  • May be assigned overall store responsibility in absence of Store Manager

Customer Service

  • Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point

Financial Accountability:

  • Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
  • Accurately record sales and worked hour figures
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Boscov’s | City , STATEHuman Resources Assistant & Staff Scheduler05/2013 - 10/2016
  • Prepared and structured employee files to securely store HR and payroll documents.
  • Scheduled new hire orientation, guided new hire through on-boarding and explained new hire documentation requirements to facilitate HR processes.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Responsible for payroll and timekeeping
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Reviewed employee time sheets for accuracy and maintained accurate records in company system.
  • Developed and maintained training materials and benefits packets for new hires.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Sears | City , STATEStock Associate06/2010 - 05/2013
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Replenished inventory with focus on addressing customer needs.
  • Assisted customers based on currently available product, promotional and policy information.
  • Assessed floor displays to determine which merchandise required restocking.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Education and Training
San Sebastian College -Recoletos | City, StateBachelor of Science in Psychology03/2010
San Sebastian College - Recoletos | City, StateBachelor of Science in Hotel And Restaurant Management05/2006
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good
Resume Strength
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  • Clear contact info
  • Typos

Resume Overview

School Attended

  • San Sebastian College -Recoletos
  • San Sebastian College - Recoletos

Job Titles Held:

  • Assistant Manager/ Department Manager
  • Human Resources Assistant & Staff Scheduler
  • Stock Associate

Degrees

  • Bachelor of Science in Psychology
    Bachelor of Science in Hotel And Restaurant Management

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