Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Accomplishments
Supervised team of 15+ staff members.
Fluent in Cerner and Connexus medical programing.
Fluent in use of Microsoft Office programs.
Skills
Operations
Fluent in Cerner and Connexus medical programing
Relationship building and management
Sales expertise
Staff Management
Goals and performance
Policy and procedure adherence
Systems and software programs
Scheduling
Cash handling expertise
Cleanliness
Refunds and exchanges
Multi-tasking ability
Bagging and packaging
Cleaning and sanitizing
Retail merchandising
Payment collection
Product restocking
Electronic Medical Records
Reminder calls
Medical Records Management
Patient Scheduling
Data management
Organization and Time management
Work History
02/2019 to 07/2020
Assistant Manager/Department ManagerNorthwell Health – East Islip, NY,
Maximized productivity and profitability by balancing sales and expenses.
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Rotated merchandise and displays to feature new products and promotions.
Communicated with managers of other departments to maintain transparency.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Increased efficiency and team productivity by promoting operational best practices.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
06/2015 to 12/2018
Pharmacy AssociateHyatt Hotels Corp. – Colorado Springs, CO,
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Set up and modified patient profiles in system to include current information such as medications and insurance details.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Collected co-payments or full payments from customers.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
02/2011 to 02/2015
Shift Leader/CashierCracker Barrel – City, STATE,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Prepared and submitted end-of-shift reports.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Answered questions about store policies and concerns to support positive customer experiences.
Reviewed weekly sales circulars and monitored price changes.
02/2012 to 07/2013
Front Desk RepresentativeCenter For Skin Wellness – City, STATE,
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Enhanced office efficiency by handling 20+ callers per day.
Managed master calendar and scheduled appointments for 2 providers based on optimal patient loads and clinician availability.
Maintained current and accurate medical records for patients.
Completed skilled administrative work to support all office staff and operational requirements.
Organized paperwork such as charts and reports for office and patient needs.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Responded to correspondence from insurance companies to verify patient's coverage.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Obtained payments from patients and scanned identification and insurance cards.
Education
Expected in 07/2011
High School Diploma: Armwood High School - Seffner, FL GPA:
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