assistant manager resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Report creation
Credit card payment processing
Route management
Customer relations
Courteous demeanor
Shipping and receiving understanding
Inbound and outbound calling
Active listening
Clerical support
Office equipment proficiency
Problem-solving abilities
Call center experience
Organizational strengths
Experience
10/2018 to CurrentAssistant ManagerFoot Locker Inc. | Chesapeake, VA,
Coached and mentored employees by delivering training, guidance and performance monitoring.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Planned and prepared workflow schedules, delegating tasks for 8 team members.
Enhanced sales by implementing merchandising and promotional improvements.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Enforced company policies and procedures to strengthen operational standards across departments.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Cultivated customer loyalty by training team members in industry-leading service standards.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Evaluated employee performance and developed improvement plans.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Organized schedules, workflows and shift coverage to meet expected business demands.
Completed inventory audits to identify losses and project future demands.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Delegated daily tasks to team members to optimize team productivity.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
01/2016 to 10/2018Assistant Store ManagerVitamin Shoppe Industries Inc | East Rutherford, NJ,
Partnered with store manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Assessed, optimized and elevated operations to target current and expected demands.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Minimized waste through expense tracking and effective cost control strategies.
Promoted and supported strong relationships with local community organizations in surrounding area.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Processed credit and debit card payments and returned proper change for cash purchases.
Decreased costs by negotiating with vendors and suppliers for better prices.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Mentored team on effective upselling and cross-selling techniques.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Coached and developed store associates through formal and informal interactions.
Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
06/2008 to 01/2016Customer Service RepresentativeOwens & Minor, Inc. | Hanover, MD,
Evaluated customer account information to assess current issues and determine potential solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Consulted with customers to determine best methods to resolve service and billing issues.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Reviewed account and service histories to identify trends and issues.
Supported end-users by responding quickly to phone messages and following up on complaints
Addressed customer service inquiries quickly and accurately.
Documented conversations with customers to track requests, problems and solutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Maintained revenue streams by exhausting every option before offering refunds.
Education and Training
Expected in 05/1997 to to High School Diploma | City High School, Chattanooga, TN, GPA:
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