LiveCareer-Resume

assistant manager resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Seeking entry-level opportunities to expand skills while facilitating company growth. Motivational leader and highly organizational problem-solver with team building and customer service skills. Excellent relationship-building, multitasking and decision-making skills. Multi-talented Retail Store Manager with boosting sales and increasing profits by motivating staff and assisting customers. Forward-thinking Assistant Manager with proven history of leadership, planning and problem solving. Multitasking professional with exceptional composure and poise. Skilled at increasing profits through effective sales training and troubleshooting profit-loss areas. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Dedicated to best-in-class customer service and known for effective problem-solving abilities. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Marketing tactics
  • Business development understanding
  • Customer relations
  • Staff training and development
Experience
ASSISTANT MANAGER, 01/2021 to Current
Foot Locker Inc.Buffalo, NY,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Conducted analysis to address productivity and improve employee morale.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Built proactive and productive relationships with business agents to maintain operational efficiency.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
RESTAURANT SUPERVISOR, 02/2020 to 05/2020
Hyatt Hotels Corp.Olympic Valley, CA,
  • Worked in cooperation with front and back of house staff to ensure smooth operations.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Adhered to all food safety regulations.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maximized service levels through hands-on leadership.
  • Organized team efforts to maximize production, efficiency and customer satisfaction.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Kept operations in compliance with food safety regulations.
  • Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Managed accounts payable, accounts receivable and payroll.
  • Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
  • Established fair and equitable schedules and met operational goals by assigning tasks and shifts based on team member knowledge and strengths.
  • Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
  • Updated computer systems with new pricing and daily food specials.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Managed proper set-up of advertisements and presentation of new offerings.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Collaborated with chef to analyze and approve all food and beverage selections.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Led detailed, hands-on preventive maintenance and repairs to equipment.
RESTAURANT WAITSTAFF, 01/2019 to 01/2020
D.R. Horton, Inc.Vernon Hills, IL,
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Observed eating patterns of residents to record proper nutrition during meal times.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Provided exceptional service to high volume of daily customers.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Provided timely checks on guest needs and brought requests.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Designed emergency protocols to enhance customer and worker safety.
CONSTRUCTION ASSISTANT, 04/2018 to 01/2019
SRRAB, INC.City, STATE,
  • Listened to directions and executed tasks accurately to prepare materials, perform work and clean up sites at conclusion of jobs.
  • Moved supplies and tools to site areas to keep work moving smoothly.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Followed documentation and reporting requirements for all project activities, safety concerns and incidents.
  • Supported worker safety by using lock out-tag out procedures on equipment prior to service work.
  • Organized and maintained tools and equipment to enhance work efficiency.
  • Measured, cut and laid out materials based on individual job requirements.
  • Followed plans, orders and technical specifications to complete accurate work that met project specifications, codes, and quality standards.
  • Read written instructions carefully and communicated with team members clearly to promote workplace safety.
  • Used organizational skills to meet productivity requirements.
  • Kept machinery clean, lubricated and well-maintained for optimum use.
  • Mixed, poured and spread concrete, asphalt and other materials with high accuracy to meet project requirements.
  • Dug ditches and trenches at target locations and backfilled excavations.
Education and Training
: Accounting And Finance, Expected in to HENRY FORD COLLEGE - DEARBORN, MICHIGAN,
GPA:
High School Diploma: , Expected in 06/2020 to DEARBORN HIGH SCHOOL - DEARBORN, MICHIGAN,
GPA:

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Resume Overview

School Attended

  • HENRY FORD COLLEGE
  • DEARBORN HIGH SCHOOL

Job Titles Held:

  • ASSISTANT MANAGER
  • RESTAURANT SUPERVISOR
  • RESTAURANT WAITSTAFF
  • CONSTRUCTION ASSISTANT

Degrees

  • Some College (No Degree)
  • High School Diploma

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