assistant manager resume example with 8+ years of experience
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. Effective project leader and problem-solver with advanced programming skills and a hardworking mentality. Seeking to apply expertise and extensive experience in sales, and customer services to take on a challenging new role with a growing team. Proficient Assistant Underwriter successful in preparing documents, answering customer questions and entering data into computer programs. Familiar with ordering supporting reports, completing required documents and preparing marketing materials. Ready to offer [6] years of experience to a challenging position with room for advancement. Highly ambitious Man with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments. History of being an effective team member with full understanding of the underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Persuasive Speaking Skills Ability to Empathize Adaptability Clear Verbal Communication Data Entry and Basic Computer Skills Understanding of Human Psychology Ability to Memorize Protocol and Guidelines Time Management Skills Dependability Product knowledge
| Problem solving Ability to Identify and Anticipate needs Situation Evaluation and Analysis Conflict resolution Team leadership Clerical support Powerful negotiator Budgeting and finance Data analysis Public speaking
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- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached team on effective upselling and cross-selling methods.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Increased sales revenues by [9]% over [Monthly timeframe] by promoting complementary products and educating customers about store promotions.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and developed improvement plans.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained team members in successful strategies to meet operational and sales targets.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Create happy customers – we were named #1 in customer satisfaction every month in 2016 by Nielsen. So we are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve.
• Provide exceptional service so customers stay longer – we bring our life experiences, knowledge and passion for exceptional service to all we do. We personalize every interaction and provide solutions to take care of our customers and create lifelong T-Mobile fans.
• Offer thoughtful product and service recommendations – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience.
• Have serious fun – we don’t take ourselves too seriously. Changing wireless for good is what we do and we love having fun doing it!
Leadership Excellence and Development (LEAD)
Recognizing Excellence in Leadership Development
Highest Sales Of 2017-2018
J.D. Power Volume 1 – “Highest Ranked Customer Service Performance among Full Service Wireless Providers”
T-Mobile’s Un-carrier Training named a Winner for Excellence in Practice by ATD (2014
- Worked directly with [departments, clients, management] to achieve [result].
- Implemented marketing strategies which resulted in 12% growth of customer base.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport.
- Asked appropriate questions to identify prospects' needs and pinpoint the solutions that would be the best fit.
- Worked with service and project management departments to provide total support to clients.
- This is a hunter role selling to mid-market prospects WOW! Business complex products such as complex services over our coaxial plant, fiber based services including metro-Ethernet, hosted, as well cloud services & data center services.
- As you generate new sales leads in person, over the phone, at local community events and organizations, and through referral generation, you will cultivate and develop 20+ new businesses/existing contacts every single day to achieve monthly quotas consistently!
- Continuing education in Communications
- Graduated in Top [25]% of Class
- Majored in Journalism
- Elected Captain of Football Team
- Elected Captain of History Team
- Member of The Positive Boys , Positive Men Club
- Awarded Best Defensive Player of The Year 2010- 2011
- Awarded Woodman of the World 2009-2010
- Graduated with [3.0] GPA
- Recipient of [Woodman Life] Scholarship
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Resume Overview
School Attended
- Hephzibah High School
- Ashford University
- Miller Motte College
Job Titles Held:
- Assistant Manager
- Team Of Expert Specialists
- Enterprise Account Executive
Degrees
- High School Diploma
- BBA
- Associate in Engineering Technology
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