assistant manager resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am a quick learner and will do everything I can to work to the top and prove my worth for any company. I am a strong willed woman who loves to make all my customers happy and satisfied with their service. I have been in the food industry going on 12 years. I can offer hard work, determination, cleanliness, a smiling face and always make anyone feel welcomed.
Detail-oriented Assistant Manager offers more than [Number]-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Skills
Product and Service Knowledge
Sales Monitoring
Project Planning
Managing Operations and Efficiency
Training and Development
Hiring and Training
Complex Problem Solving
Performance Tracking and Evaluation
Administration and Reporting
Recruitment and Hiring
Work Planning and Prioritization
Staff Training
Cost Control
Verbal and Written Communication
Scheduling and Coordinating
Employee Development
Problem Resolution
Goal Setting
Performance Evaluations
Budget Management
Team Building
Employee Coaching and Motivation
Teamwork and Collaboration
Time Management
Team Leadership
Staff Training and Development
Customer Relations
Retail Operations Management
Strategic Planning
Staff Development
Experience
01/2023 to 02/2023Assistant ManagerSecuritas Security Services Usa, Inc. | Minnetonka, MN,
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Completed inventory audits to identify losses and project demand.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Assisted with developing and implementing marketing strategies to improve sales and profitability.
Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed completed work to verify consistency, quality and conformance.
Assigned work and monitored performance of project personnel.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Interviewed prospective employees and provided input to HR on hiring decisions.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Evaluated individual and team business performance and identified opportunities for improvement.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Produced thorough, accurate and timely reports of project activities.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Analyzed business performance data and forecasted business results for upper management.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Proposed or approved modifications to project plans.
Created and managed budgets for travel, training and teambuilding activities.
08/2015 to 04/2020Cashier AssistantWhole Foods | West Hollywood, CA,
Assisted with customer requests and answered questions to improve satisfaction.
Interacted politely with customers to promote quality service during checkout.
Issued receipts, change and refunds to customers to promote smooth operations.
Backed up cashiers ringing up large number of customers by bagging products.
Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
Maintained financial records by counting cash and recording tips at end of shift.
Handled merchandising and restocking needs for multiple checkout lanes.
Promoted store cleanliness by keeping track of trash can levels and emptying when full.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Greeted customers promptly and responded to questions.
Welcomed customers, offering assistance to help find store items.
Processed customer payments quickly and returned exact change and receipts.
Scanned items and checked pricing on cash register for accuracy.
Maintained work area and kept cash drawer organized.
Counted and balanced cashier drawers.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Answered phone calls to assist customers with questions and orders.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Built and maintained productive relationships with employees.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Assisted customers by providing information and resolving complaints.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Answered customers' questions and provided information on store procedures or policies.
Maintained current knowledge of store promotions to highlight sales to customers.
Remained aware of surroundings and secured cash to minimize loss potential.
Processed returned merchandise by strictly following store return and exchange procedures.
Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Offered customers carry-out service at completion of transaction.
Adhered to social distancing protocols and wore mask or face shield.
03/2012 to 08/2014Cashier Mccoy's Building Supply | Baytown, TX,
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer services.
Processed sales transactions to prevent long customer wait times.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Answered product questions with up-to-date knowledge of sales and store promotions.
Learned roles of other departments to provide coverage and keep store operational.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Discounted purchases by scanning and redeeming coupons.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Verified customer age requirement for alcohol or tobacco purchases.
Processed refunds for worn, damaged and broken merchandise.
Used suggestive selling techniques to promote add-on sales.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Education and Training
Expected in 05/2012 to to High School Diploma | Brunswick High School, Brunswick, GAGPA:
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