assistant manager resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Experienced team leader with over 10 years of distinguished performance in customer service. Portfolio of achievements include increasing revenue, driving profit improvements, and improving brand awareness. Broad-based background encompasses exceptional work ethic and commitment to organizational objectives. Proactive manager, team builder and tactical planner with the ability to hire, train and motivate.
Work History
10/2021 to CurrentAssistant Store ManagerVitamin Shoppe Industries Inc | Everett, MA,
Deliver operational excellence in all areas including human resources, visual merchandising, marketing, loss prevention, operations and safety and security of people and assets.
Drive safe and secure environment focused on incident prevention
Weekly employee schedules
Manage all aspects of the store operations in Store Manager’s absence
Trains staff and lead by example on how to drive sales to fullest potential through continued development on key performance indicators, product knowledge, customer service standards, operational requirements and visual presentation Focus on Exceptional Customer Experience
Lead by example and empower co-workers to do what it takes to create an exceptional customer experience
Be a role model and motivate employees to attain individual and team sales goals daily Recruitment, Development, and Retention of Talent
08/2020 to 10/2021Assistant Store ManagerVitamin Shoppe Industries Inc | Evergreen Park, IL,
Achieved 1 MIL in sales within first 6 months of opening.
Approves supply expenditures. Approve store schedule
Recruit, select, and onboard associate team members.
Develop and conduct performance evaluations for associates.
Train on Safety protocols and ensures compliance with those procedures.
Train on loss prevention and risk management; ensures compliance with LP and RM procedures.
Develop plans to effectively participate in company special events and promotions.
Coordinate regular and seasonal associate training.
Manage inventory processes to ensure that they follow company procedures. This includes inventory cycle counting, inventory adjustments, shipping and receiving of merchandise and annual inventory.
Develop and conduct team-building activities.
Monitor associate customer service levels; provide feedback as needed.
07/2019 to 08/2020Assistant Store ManagerVitamin Shoppe Industries Inc | Exton, PA,
Assists in analysis of Store reports to evaluate controllable expenses and overall Store performance.
(9 MIL location) Ensures proper scheduling of Associates to meet business objectives Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Assists in recruiting, hiring, training and developing Associates.(50+ associates)
Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
Maintains adherence to Company safety policies and ensures safety of Associates and Customers.
Supervises and coaches Retail Associates in providing efficient and friendly service at registers, Customer Service desk, fitting rooms, sales floor, etc.
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
Drove donations and awareness for Boys and Girls Club, achieved our goal by 297% in 2020.
Understands and complies with Loss Prevention Awareness Program and is responsible for Store Loss Prevention.
08/2017 to 07/2019Store ManagerLife Storage | Fort Worth, TX,
Recruit, train, lead, and evaluate a team of 20-25 motivated sales associates.
Completed weekly schedules according to payroll allowance.
Achieved Gold status for 2017 & 2018 - 1.3 MIL location.
Assisted in implementing new back stock standards.
Managed social media pages - Instagram and Facebook.
Maintain merchandise and visual presentation standards.
Manage inventory levels to maximize seasonal sell through and profitability.
Maintain knowledge of current fashions and product features to ensure inventory mix matches customer expectations.
Lead team to achieve sales goals.
Maintain all controllable expenses within established budgetary guidelines.
Education
Expected in to to Registered Dental Assistant Certificate in Dental Assisting | ATI Career Training Center , North Richland Hills, TXGPA:
Expected in to to | Rowlett High School, Rowlett, TXGPA:
Certifications
80 Credit hour Management Skills & Leadership Development Course -Master Certificate in Business Management
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Resume Overview
School Attended
ATI Career Training Center
Rowlett High School
Job Titles Held:
Assistant Store Manager
Assistant Store Manager
Assistant Store Manager
Store Manager
Degrees
Registered Dental Assistant Certificate in Dental Assisting