assistant manager resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
I have been working in the Finacial field for over 15 plus years. I enjoy helping customers getting the financial help they need quickly and efficiently. I have managed 25 plus associates at a time including scheduling, corrective actions and terminations. I am a fast learner and do my best to get the job done in a timely manner.
Skills
Cash Handling
Excellent Customer Service
Money Gram and Western Union services
Ability to multitask
Work through difficult situations
Make quick decisions
Collection calls
Scheduling
Managerial Skills
Ability to lead by example
Adapts well to change
Work History
02/2017 to Current
Assistant ManagerNpc International – Annapolis, MD,
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Supervised and evaluated staff of 25 or more including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervised team of 25 or more employees and provided feedback on performance.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Monitored employee performance and developed improvement plans.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Trained team members in successful strategies to meet operational and sales targets.
Coached team on effective upselling and cross-selling methods.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Submitted reports to senior management to aid in business decision-making and planning.
Communicated with managers of other departments to maintain transparency.
Applied customer feedback to develop process improvements and support long-term business needs.
Supervised and evaluated staff of 5 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervised team of 30 employees and provided feedback on performance.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Reviewed sales and gross profit reports to determine options for increasing market growth.
04/2009 to 02/2017
Branch ManagerTk Elevator – Fresno, CA,
Enhanced branch production rates by handling staff conflicts, evaluations, termination processes, coaching employees on company protocol and payroll operations
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
Boosted branch sales by developing a customer appreciation day
Met deadlines by proactively managing individual and team tasks and implementing time efficient processes
Recommended loan approvals and denials based on customer loan application reviews
Engaged employees in business processes with positive motivational techniques
Submitted loan applications to loan underwriter for verification and recommendation
Assessed employee performance and developed improvement plans
Consulted with the Corporate office to complete accurate filings and uphold strict compliance
Resolve escalated customer issues and brought complaints down by improving the overall experience customers had while in my branch
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
Maintained friendly and professional customer interactions
Manage and assist thousands of transactions per month
Led team of 15 to 20 staff per branch
Gathered and reviewed customer feedback to improve operations
Managed branch with daily and monthly deposits
Loading ATMs every morning and monitoring them and refilling them as needed
Dealt with Brinks to manage cash flows daily
Weekly audits and Monthly audits
Education
Expected in 05/2001 to to
Technology Scholar H S Diploma: South Side High School - Jackson, TN GPA:
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