LiveCareer-Resume

assistant manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Attentive assistant manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Motivated assistant manager with 4 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Ambitious assistant manager with solid history of success in retail/thriftstore operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 4 years of related experience and pursuing new professional challenges with room for advancement at retail company.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Customer-oriented Store Manager offering over 8

years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Marketing tactics
  • Project management abilities
  • Customer relations
  • Time Management
  • Retail operations management
  • Closing and contract negotiations
  • Product branding
  • Retail Space Planning
  • Training and development
  • Staff training and development
  • Persuasive Negotiations
  • Product and Service Management
  • Problem-Solving
  • Performance Evaluations
  • Price Schedules
  • Detail-Oriented
  • Product and Service Promotion
  • Staff Training and Development
  • Problem Solving
  • Decision Making
  • Sales Projections
  • Relationship Building
  • Verbal and Written Communication
  • Customer Complaint Resolution
  • Customer Service
  • Market Trend Analysis
  • Customer Trend Analysis
  • Promotional Sales Events
  • Sales and Market Development
  • Superb Time Management
  • Established Track Record of Exceptional Sales Results
  • Effective Retail Sales Manager
  • Excellent Communication Skills
  • Recruiting and Hiring
  • Team Oversight
  • Sales Process
  • Complex Project Negotiations
  • Product Knowledge
  • Service-Driven Sales
  • Exceptional Multi-Tasker
  • Continuous Improvements
  • Compelling Leadership Skills
  • Shift Scheduling
  • Multitasking and Organization
  • Store Operations Oversight
  • Pricing Strategies
  • Policies and Procedures
  • Sales Strategies
  • Cash Management
  • Documentation and Reporting
  • Staff Supervision
  • Store Opening and Closing
  • Inventory Management
  • Employee Supervision and Motivation
  • Store Merchandising
  • Team Building and Leadership
  • Store Opening and Closing Procedures
  • Recruitment and Hiring
  • Staff Scheduling
  • Assignment Delegation
  • Records Organization and Management
  • Sales Tracking
  • Team Leadership
  • Quality Assurance
  • Business Leadership
  • Goal Setting
  • Management Team Building
  • Customer Service Management
  • Sales Promotion
  • Focus and Follow-Through
  • Department Oversight
  • Originality and Creativity
  • Problem Anticipation and Resolution
  • Performance Assessment
  • Employee Motivation
Experience
Assistant Manager, 04/2016 - 10/2020
Lumacorp Corsicana, TX,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Managed and motivated 35-40
  • employees
  • Followed store mansger advice to improve leadership and supervisory skills.
  • Learned all aspects of retail/thrift store business from ground-up to fully understand every operational facet and contribute to long-term business success.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Managed new hire trainings and onboarding to keep all department employees aware of company policies and procedures.
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Assisted with hiring of new employees by verifying references and prior employment.
  • Organized resources and minimized waste to protect company interests and complete projects on time.
  • Handled responsibilities successfully upon store manager's absence.
  • Coached team of 25 staff members in product inventory
  • to boost department efficiency.
  • Worked closely with store manager to maintain day-to-day operations.
  • Increased occupancy through dynamic marketing initiatives.
  • Leveraged skills and expert policy knowledge to find solutions to issues and promote positive conflict resolution.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
  • Maintained professional network of potential clients and business opportunities.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Mentored and directed employees by conducting one-on-one meetings with salespeople.
  • Stayed up-to-date on extensive company products and services.
  • Followed up with existing customers to generate new prospective buyers through referrals.
  • Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.
Sales Associate, 03/2008 - 02/2014
Jbt Corporation Nashville, TN,
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Built trusting relationships with customers by making personal connections.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Worked with fellow sales team members to achieve group targets.
  • Obtained signatures for financial documents and internal and external invoices.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Stayed up to date on company products and services to support sales objectives.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Conferred with customers to understand needs, recommend products and solve after-sale issues.
  • Suggested products and services to match customers' stated needs and preferences.
  • Listened to customers to understand needs and refer to optimal services.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Continuously met sales goals via strategic prospecting.
  • Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.
  • Monitored customer order process and addressed customer issues.
  • Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Resolved tension with customers complaining about products, services or store personnel, answering product questions and providing instructions for complaints.
  • Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Processed ACH, debit and credit card transactions for clients.
  • Connected with customers using consultative and relationship-driven techniques.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Implemented processes that drove change and improved performance.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Write, completed and filed documentation to finalize sales.
  • Managed order process for new and existing customers.
  • Assisted floor sales staff in dealing with stubborn or difficult customers, resolving conflicts and implementing sales strategies to win business.
  • Organized and loaded product shipments and boxes.
  • Personally delivered merchandise orders to clients, verifying accuracy of orders, processing payments and offering self as resource for future needs.
Package Handler, 06/2007 - 02/2009
Fedex Oklahoma City, OK,
  • Assisted in loading delivery trucks with prepared packages.
  • Loaded completed orders on pallets according to delivery numbers.
  • Operated power tools and special machinery to move, pick up, and store products.
  • Protected company inventory by maintaining and organizing storage areas.
  • Braced, padded, and supported items in packages to prevent shifting and damages.
  • Palletized boxes to increase movement and shipment efficiency.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Coordinated local, regional, national, and global shipments according to business goals and budgets.
  • Logged packaging activities and filed reports in company databases.
  • Used scanners to track parcel information, condition or receipt.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
  • Ordered and replaced warehouse supplies stock and hand tools.
  • Reviewed work orders to check correctness of deliveries.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement and minimize labor.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Input weights, charges, discrepancies and other data in [Software].
  • Liaised with vendor representatives to rectify damages and shortages.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Maintained necessary inventory to meet shipping and receiving demands.
  • Consulted price lists to calculate shipping, storage and demurrage charges.
Education and Training
High School Diploma: , Expected in 05/2003
-
Marion High School - Marion, IA
GPA:
Status -
: BA in Business Management, Expected in
-
Kaplan - Cedar Rapids, IA
GPA:
Status -

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Resume Overview

School Attended

  • Marion High School
  • Kaplan

Job Titles Held:

  • Assistant Manager
  • Sales Associate
  • Package Handler

Degrees

  • High School Diploma
  • Some College (No Degree)

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