assistant manager resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Positive, upbeat Customer Service Representative that brings more than 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. I'm excited to bring my skills to the Amazon team!

  • Excellent Written and Verbal Communication
  • High Attention To Detail
  • Solid Organization Skills
  • Ability to thrive in a fast-paced environment
  • Comfortable working with computers and smartphones
  • Resourcefulness
  • Ability to research and work within several computer applications simultaneously
  • Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service
  • Highly proficient with desktop applications such as MS Office and Internet browsers
  • Able to handle difficult conversations with a high level of empathy and integrity
08/2022 to Current
Lead Production Associate Price Chopper South Burlington, VT,
  • Reported problems or concerns with quality, processes, equipment, materials and labor to supervisor.
  • Trained, mentored and inspired 75-100 line workers in safe operation of assembly line equipment and mastered and modeled diverse production operations to support team.
  • Executed and coordinated employee training to meet quality requirements.
  • Interpreted, understood and communicated information on job tickets, configured production operations to meet specifications and prioritized job tickets by due date.
  • Monitored production line, watching for pile-ups or jams.
  • Coordinated material supply to assembly line, regulated flow of finished goods to warehouse and fulfilled order requirements.
02/2020 to 07/2022
Assistant Manager Ingleside At Rock Creek Washington, DC,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with customers.
02/2019 to 02/2020
Inside Sales Representative Rubio's Restaurants, Inc. Brea, CA,
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Collaborated with team members to determine strategic sales approaches.
  • Recruited, hired and trained new hires to optimize profitability.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Maintained records of customer needs and preferences.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
01/2018 to 01/2019
Assistant Manager Company Name City, State,
  • The primary responsibilities of the Manager On Duty include directly supervising the restaurant employees, managing operations in the front and back of the house with a high concentration on profitability, safety, sanitation, and sales growth, while constantly maintaining IHOP's standards of quality and service
  • Responsibilities also include developing team members
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
02/2015 to 01/2018
Server Company Name City, State,
  • Take orders and serve food and beverages to patrons at tables in dining establishment Check with customers to ensure that they are enjoying their meals and take action to correct any problems Explain how various menu items are prepared, describing ingredients and cooking methods Prepare checks that itemize and total meal costs and sales taxes Present menus to patrons and answer questions about menu items, making recommendations upon request
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Developed strong and lasting resident relationships.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
01/2014 to 01/2015
Shift Leader Company Name City, State,
  • Organized, stocked front and back of house Updated labels on all vegetables and products used for my shift and the next shift Maintained record of money in the cash drawer previous to my shift, and after my shift Friendly, prompt and efficient customer service Training of new Sandwich Artist as required Ensure safety procedures are followed to prevent injury Provide ongoing coaching of employees and lead expectations by example Maintain high personal standards in both presentation and work habits Handle unresolved and/or escalated customer complaints.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Upheld company standards and compliance requirements for operations.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Checked orders for quality and completeness.
Education and Training
Expected in 05/2016 to to
High School Diploma:
Hendrickson High School - ,
Highest VOG" for outstanding customer service.

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Resume Overview

School Attended

  • Hendrickson High School

Job Titles Held:

  • Lead Production Associate
  • Assistant Manager
  • Inside Sales Representative
  • Assistant Manager
  • Server
  • Shift Leader


  • High School Diploma

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