assistant manager resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Experienced Administrative Technician dedicated to continuous improvement in office performance. Well-trained in clerical, technical, and human resource administrative assistance. Considered a strong communicator and known for establishing successful employee relationships.

  • Excels in team leadership
  • Ohio Notary Public
  • Staff supervision
  • Multi-tasking ability
  • Excellent communication skills
  • Patient relationship management
  • Excellent time management skills
  • Strong interpersonal skills
  • Patient scheduling
  • HPI Transcription
  • Wound care and irrigation
  • Professional bedside manner
  • Mohs assisting
  • Wide Local Excision assisting
  • Cosmetic Services
10/2021 to Current
Assistant Manager Coffee And Bagel Brands West Palm Beach, FL,
  • Supports branch operations by assisting the Branch Manager with service to existing and potential customers, overseeing the daily operations of the branch, proactively reviewing daily level of staff coverage, and monitoring and approving daily expenditures.
  • Drives effective strategy for the delivery of products and services, analyze loan applications, and make recommendations for approval or denial.
  • Provides quality service to existing and prospective customers seeking loans.
  • Achieves consistent results and meets expected individual and branch goals related to the sale of company products and services.
  • Processes credit loan applications with attention to detail.
  • Analyzes credit & financial information for current and potential customers.
  • Presents loan solutions based on customer needs to achieve goals using company s product lines.
  • Proactively contacts customers with past-due accounts by telephone or mail to thoroughly evaluate situations and negotiate possible solutions with conclusive outcomes.
  • Ensures established policy and procedures are followed when performing collection actions and maintains accurate and complete records on accounts.
  • Recommends accounts to Branch Manager for special handling or intensified collection actions.
  • Services branch accounts, including processing payments and debits, and updates account payment history.
  • Maintains a cash drawer, processes customer payments, and delivers deposits to a financial institution on a daily basis.
  • Posts customer garnishments into the General Ledger (GL) and advises on legal payments.
  • Assists management in proactive review of daily staffing levels to ensure branch is structured to provide quality customer service while maintaining established expense standards.
  • Demonstrates effective use of problem-solving skills to resolve product service and policy-related issues for customers with urgency, accuracy, and professional courtesy.
  • Approves exceptions to policy as directed by management based on nature of exception, customer retention needs, and related factors.
  • Drives an inside sales call program to increase customer base, retention, and maintenance of existing customers.
  • Assists Branch Manager with a variety of administrative projects for existing and potential customers, completes thorough reports, initiates contact with customer at Manager s direction to acquire additional financial information, and communicates/resolves complications.
  • Exercises authority to ensure policies and procedures are adhered to when monitoring/approving monthly expenses using annual business plan.
  • Assist Manager in preparation of annual budget.
  • In Manager s absence, coordinates functions and daily operational issues through communication with District Manager/AVP.
  • Effective communication (written & oral) and personal computer skills to compose professional correspondence and format various reports utilizing PC software.
  • Demonstrated problem-solving skills and interpersonal skills in demanding situations.
02/2019 to 06/2021
Branch Manager Shore Bancshares Ocean City, MD,
  • Provided on-site day-to-day management and supervision of branch employees.
  • Managed time off from work to ensure that customer needs are met.
  • Assigned duties to employees and frequently examine their work for accuracy, neatness, timeliness.
  • Maintained efficiency by training new employees and developing their skills and understanding of company policies and all phases of branch operations, procedures and laws governing the consumer finance business.
  • Assisted with the hiring of new team members as well as possible promotions or discharges, and offered recommendation regarding salary increases for team members.
  • Provided leadership necessary to motivate employees and create and maintain a high degree of branch production by achieving company standards.
  • Oversaw the budget and operating expenses of the branch.
  • Processed all accounts payable.
  • Processed payroll for all office staff.
  • Prepared daily and month end reports as required by management verifying that they are on time and accurate and acknowledging receipt of all correspondence from the Home Office that requires a response the day it is received.
  • Recommend and process legal action on seriously delinquent accounts. Processed payments on legal accounts from the court system.
  • Processed all credit disputes.
  • Processed bankruptcy accounts and payments.
  • Approved and closed new loans and assisted employees, as necessary, with closing loans.
  • Greeted customers, processed payments and refinances.
  • Maintained internal audits and state audits to excellent.
  • Managed a pipeline of 200 to 300 loans per month.
  • Funded a minimum of 25 new loans per month.
  • Processed IAHC (Alabama) refund transactions.
  • Reviewed credit reports and DTI ratio for new applicants' to determine feasibility of granting loans
  • Networked within communities to identify and capitalize on business opportunities and boost customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
07/2013 to 04/2016
Certified Medical Assistant/Dermatology Physician Assistant Tennessee River Dermatology City, STATE,
  • Bring patients from waiting room to exam or procedure rooms. Take and record initial history complaints and assist in clinical visit. Transcribe H&P exam during patient visit.
  • Electronically submit prescriptions.
  • Schedule surgeries and follow up visits.
  • Assist in biopsies.
  • Assist in surgeries including Mohs, and wide local excisions.
  • Administer injections.
  • Cauterize/ Hyfrecate bleeding vessels.
  • Remove skin tags with scissor excision.
  • Remove sutures.
  • Sterilize instruments.
  • Apply wound dressings, biopsy bandages, post-operative pressure dressings, and unna boot bandages.
  • Administer ultraviolet light therapy.
  • Process Chemical peels.
  • Process Prior Authorizations for procedures and prescriptions.
  • Medical Safety Officer *Ensured all safety guidelines are followed including meeting and/or exceeding standards set by JACO and OSHA.
Education and Training
Expected in to to
North-West Shoals Community College - Muscle Shoals, AL,

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Resume Overview

School Attended

  • North-West Shoals Community College

Job Titles Held:

  • Assistant Manager
  • Branch Manager
  • Certified Medical Assistant/Dermatology Physician Assistant


  • GED

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