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assistant manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Dedicated and hardworking Clerical Assistant driven to tackle various administrative tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure.

Professional and well-rounded with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements.

Commitment to taking initiative for extraordinary work. Careful Clerical Assistant with distinguished history of working hard for best-in-class service and maintaining professionalism in difficult situations. Dedicated to solutions-oriented problem-solving. Kind and personable with great attention to detail.

Skills
  • Resourceful
  • Understands grammar
  • Self-starter
  • Proofreading
  • Professional and mature
  • Dedicated team player
Experience
06/1980 to 05/2009
Assistant Manager El Pollo Loco Holdings Northridge, CA,
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for 19-member team.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
09/1975 to 06/1980
Department Unit Leader Sc Fuels Bakersfield, CA,
  • Adhere to Corporate Guidelines in written processing times; as well as meeting telephone standards for accuracy and answer times.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver requirements, develop solutions and meet deadlines for Corporate Quality and Department Quality
  • Demonstrated self-reliance by meeting and exceeding workflow needs. Able to attend internal and external meeting that relate to Claims processing and Written inquiries.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others. I was able to do this because of my varied experience and background in Inquiry processing and training.
06/1973 to 08/1975
Customer Service Representative Blue Cross Blue Shield Of Michigan City, STATE,
  • Answered 32 inbound calls per day and And assisted each with individual claim or billing issues.
  • Cultivated impactful relationships with customers by delivering product knowledge and ability to solve problems they incurred.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns, resulting in 6% reduction in complaint calls.
06/1968 to 05/1973
Membership Clerical Blue Cross Blue Shield Of Michigan City, STATE,
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Destroyed files and materials upon request using Confidential method to prevent data breaches.
  • Organized and streamlined file room operations for team of 7 Clerical 3 function which led to smoother workflows.
  • Compiled and prepared all documentation, including appropriate dates, forms and notices within tight deadlines to meet Clerical 3's specific needs.
  • Reviewed files to check for complete and accurate information.
  • Pulled files for staff, management and third-party requests.
  • Transferred and requested records to and from other offices.
  • Destroyed outdated and protected information in digital and physical formats.-Kept for 10 years per BCBSM Corporate Guidelines.
  • Sorted incoming paperwork and filed in employee folders.
  • Collected, sorted and distributed incoming mail and packages.
  • Maintained employee files, observing strict data confidentiality procedures.
  • Sorted, checked in and routed department mail for appropriate staff.
Education and Training
Expected in 06/1966 to to
High School Diploma:
Our Lady Star of The Sea - Grosse Pointe Michigan,
GPA:
  • Completed professional development in [Subject]
Expected in 01/1967 to to
Associate of Arts:
Macomb Community College - Warren, MI
GPA:
Expected in to to
: Business Administration And Management
Eastern Michigan University - Ypsilanti, MI
GPA:

I went to Eastern Michigan University after I got my Associates Degree. I was working at Blue Cross and Blue Shield at the same time. I earned 8 Credits in Business Administration.

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Resume Overview

School Attended

  • Our Lady Star of The Sea
  • Macomb Community College
  • Eastern Michigan University

Job Titles Held:

  • Assistant Manager
  • Department Unit Leader
  • Customer Service Representative
  • Membership Clerical

Degrees

  • High School Diploma
  • Associate of Arts
  • Some College (No Degree)

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