LiveCareer-Resume

assistant manager resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

November 02, 2020 Dear Hiring Manager, I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.

Skills
  • Sales Monitoring
  • Project Planning
  • Goal Setting
  • Performance Evaluations
  • Verbal and Written Communication
  • Team Building
  • Scheduling and Coordinating
  • Staff Training
  • Hiring and Training
  • Budget Management
  • Problem Resolution
  • Recruitment and Hiring
  • Onboarding and Orientation
  • Employee Development
  • Work Planning and Prioritization
  • Team Leadership
  • Microsoft Office Expertise
Experience
03/2020 to 01/2023
Assistant Manager St. Catherine Of Siena New Hyde Park, NY,
  • Assistant Manager.
  • Making banks runs
  • Ringing up customers
  • Making sure my employees stayed on task and finished their task that they was giving.
  • Setting up interviews and helping my manager interview them.
  • Counting the money, counting down tils making sure all money was where it was suppose to be.
  • Greeting the customers as they walk in. Asking them do they need anything and if they need help finding something let me know and told them my name.
  • Recruited and trained new employees to meet job requirements.
  • Delegated daily tasks to team members to optimize group productivity.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed inventory audits to identify losses and project demand.
  • Analyzed business performance data and forecasted business results for upper management.
08/2019 to 03/2020
Cashier Children's Hospital Boston Boston, MA,
  • Unit Security
  • Discounted purchases by scanning and redeeming coupons.
  • Processed refunds for worn, damaged and broken merchandise.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Used suggestive selling techniques to promote add-on sales.
  • Worked closely with front-end staff to assist customers.
  • Handle administrative duties within a, , such as a department of a hospital
  • Duties: answering phones, making copies, scheduling appointments, maintaining supplies, admit patients, administer and maintain patient records, break down medical charts for record keeping, and coordinate billing
  • Communicate with the clinical staff to ensure all appropriate patient information is gathered
  • Unit secretaries may also be responsible for typing up discharge instructions for a patient
  • Teleperformance,
  • Call Center customer service Representative , Experienced in problem solving and maintaining a calm demeanor, servicing clients rep negotiating with clients to resolve account issues and technical performance mishaps
  • Also experienced with in-bound / outbound call handling along with telephone sales and customer support
  • Belk
02/2016 to 03/2019
Customer Service Representative Tata Consultancy Services Plano, TX,
  • Developed strong customer relationships to encourage repeat business.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Made outbound calls to obtain account information.
  • Educated customers on special pricing opportunities and company offerings.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Set up and activated customer accounts.
Education and Training
Expected in 05/2014 to to
:
Pelham High school - Barrow, Pelham, Claire, GA
GPA:
Expected in 05/2014 to to
High School Diploma:
Pelham High School - Pelham, GA
GPA:
Expected in 05/2014 to to
:
- ,
GPA:

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Resume Overview

School Attended

  • Pelham High school
  • Pelham High School

Job Titles Held:

  • Assistant Manager
  • Cashier
  • Customer Service Representative

Degrees

  • High School Diploma

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