LiveCareer-Resume

assistant manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Detail-oriented leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Staff Training and Development
  • CRM Management (i.e. Salesforce, Gmail, etc.)
  • Mac and Windows OS
  • Google and Microsoft Office Suite
  • Data Entry and Management
  • Conflict Resolution and Mediation
  • Email, Telephone, and Face-to-face Customer Service
  • Typing 59 WPM
  • Social Media (i.e. Twitter, Facebook, Instagram, etc.)
  • Account Management
  • IT Troubleshooting
  • Key accounts and territory management
  • Team Building
  • PC proficient
  • Recruiting
  • Meticulous attention to detail
  • Confidential document control
  • Spreadsheet development
  • Tech-savvy
  • Organization and efficiency
  • Professional and polished presentation
Experience
Assistant Manager, 08/2020 - Current
El Pollo Loco Holdings North Hollywood, CA,
  • Manage and monitor employee workflow for day-to-day tasks and department focused projects.
  • Support Department Manager in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Develop, organize, and conduct training and for new hires and tenured employees.
  • Regularly create learning materials for employees in the form of video recordings and/or written guides that explain systems, procedures, and policies practiced by the department.
  • Create learning materials for dealer clientele in the form of video recordings and written guides that explain important technical features of client services website as requested by upper management.
  • Serve as high level support for key dealer clientele and various internal departments including but not limited to Inside/Outside Sales, Accounts Payables, and Collections.
  • Support department employees by coaching, counseling, and communicating role expectations as well as planning, monitoring, and appraising work productivity according to set KPI standards.
  • Assist Department Manager in the handling of HR issues as they arise, including disciplinary documentation.
  • Conduct weekly department meetings to discuss departmental changes and/or new operation procedures.
  • Maintain reports and records within various company specific web-based systems based on company standards.
  • Resolve escalated account issues.
Senior Account Manager, 11/2017 - 07/2020
Socialcode New York City, NY,
  • Provide account management for an assigned geographic region of clients.
  • Typical daily tasks including, but not limited to: new account onboarding, troubleshooting and resolving account issues, executing account changes, and answering inbound correspondence as well as completing a minimum of 40-50 outbound calls daily.
  • Work extensively with the inside and outside sales teams to build, develop, and maintain positive business relationships with new and established clients.
  • Identify sales opportunities and communicate the value of IB Automotive products and value-add services to our dealer-clients.
  • Partner with internal departments including Accounting, Collections, Marketing, and Business Strategy to respond and resolve escalated account issues.
District Sales Manager, 05/2016 - 11/2017
Molson Coors Brewing Company Essex, MD,
  • Promote and sell online advertising solutions to prospective automotive dealerships throughout the Inland Empire.
  • Create customized advertising solutions for clients based on their individual or regional needs and focus.
  • Initiate and manage client relationships through in-store visits, telephone, and email communication that foster high volume sales and customer satisfaction.
  • Create and share weekly progress and projection reports with management team to highlight challenges, opportunities, and overall productivity within the assigned territory
Sales Lead, 04/2015 - 05/2016
Trek Bicycle Corp Pasadena, CA,
  • Support store managers in general operations and supervision to ensure maximum client satisfaction and profits.
  • Building and maintaining a personal client book for use in various outreach communications including call campaigns and e-mail blasts to assist in driving store traffic.
  • Model sales expectations and respond to customer inquiries and complaints in a professional and timely manner.
  • Complete, analyze, and organize various financial and operational reports according to company standards and policies.
Education & Training
Bachelor of Arts: Psychology, Expected in 2014
-
Spelman College - Atlanta, CA,
GPA:
Status -
  • Cum laude graduate
  • 3.43 GPA
  • National Society of Collegiate Scholars Member
  • Benjamin A. Gilman International Scholarship Recipient
  • Gordon Zeto & James S. Gates Memorial Study Abroad Scholarship Recipient
  • Turkish Coalition Scholarship Recipient
Business And Office Technology: , Expected in 2016
-
Chaffey College - Rancho Cucamonga, CA,
GPA:
Status -
  • Completed coursework in:
  • MS Access – Specialist (BUSOT-64A)
  • Administrative Office Management (BUSTOT-471)
  • Office Financial Recordkeeping (BUSOT -452)
  • MS Office Outlook (BUSOT -62)

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Resume Overview

School Attended

  • Spelman College
  • Chaffey College

Job Titles Held:

  • Assistant Manager
  • Senior Account Manager
  • District Sales Manager
  • Sales Lead

Degrees

  • Bachelor of Arts
  • Business And Office Technology

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