assistant manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Multi-tasking, well-known for creating positive workplace culture, and innovative. Over 10 years of experience in customer service.

  • Employee performance evaluations
  • Business Development
  • Business administration
  • Staff supervision
  • Training
  • Employee scheduling
Work History
Assistant Manager, 12/2015 to Current
Onemain (Formerly Springleaf & Onemain Financials).Hillsboro, OR,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored security and handled incidents calmly.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
Warehouse Associate, 11/2014 to 12/2015
Lube-TechNeenah, WI,
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Simplified shipping and receiving processes for improved workflow.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Performed inventory control, such as counting and stocking merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Consistently lifted materials weighing as much as 65 pounds.
  • Assembled and filled more than 80 shipments per day and prepared all shipping documentation.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Sales Associate, 08/2008 to 11/2014
Col CareWashington, DC,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Solved customer challenges by offering relevant products and services.
Survey Interviewer, 02/2008 to 04/2008
Icf International, IncSpringfield, IL,
  • Used specified forms to compile, record and code results or data from interviews and surveys.
  • Elicited comments from individuals surveyed and accurately recorded comments.
  • Assisted with project planning and execution of research.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Followed scripted questionnaires verbatim to collect research data.
  • Convinced unwilling individuals by using logical, persuasive rebuttals.
  • Explained survey objectives and procedures to interviewees.
  • Reviewed collected data obtained from interviews for completeness and accuracy.
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Completed surveys by rechecking contact information before ending each call.
High School Diploma: , Expected in to OFL Charter School - Encino, CA,

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Resume Overview

School Attended

  • OFL Charter School

Job Titles Held:

  • Assistant Manager
  • Warehouse Associate
  • Sales Associate
  • Survey Interviewer


  • High School Diploma

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