LiveCareer-Resume

assistant manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Highly motivate Student with extensive customer service experience. Eager to learn new skills and willing to provide support for benefit of the whole team. Experience with Microsoft Office, Data entry, answering/transferring phone calls, and keeping a work space tidy and organized.

Skills
  • Food and Beverage Knowledge
  • Opening and Closing Procedures
  • Scheduling
  • Staff Management
  • Employee Training
  • Cash Handling
  • Sales Reporting
  • Purchasing
  • Point of Sale Systems
  • Restaurant Management
  • Food Safety
  • Payroll Preparation
  • Cash Register Operation
Education
Associate of Arts: Psychology, Expected in 05/2021
-
Gordon State College - Barnesville, GA
GPA:
Status -
  • Current GPA is 2.75
Work History
Assistant Manager, 02/2020 - 07/2020
Jason's Deli Tuscaloosa, AL,
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Purchased food and cultivated strong vendor relationships.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each week.
  • Set schedules for staff by planning and designating shifts and hours.
Server, 04/2019 - 02/2020
Ymca Twin Cities White Bear Lake, MN,
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Took orders and delivered food items to residents in main dining room.
  • Backed up hosts by greeting guests, assigning tables and escorting to seats.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Accepted and documented table reservations.
  • Replenished table, wait staff and kitchen supplies.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Checked on needs of each table and retrieved additional items.
  • Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
  • Checked identification to enforce age regulations for alcoholic beverages.
Certified Lifeguard, 10/2015 - 05/2019
City Of Charleston Charleston, WV,
  • Detailed factors such as weather, incidents and aid rendered in daily reports to management.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Entered water immediately to pull struggling swimmers to safety.
  • Completed basic maintenance and repairs to keep pools functioning properly.
  • Checked water readings every shift to keep chemicals at safe levels and avoid potential illnesses among patrons.
Pharmacy Technician, 10/2017 - 04/2019
Encompass Health Corp. Richardson, TX,
  • Coordinated verification and filling of more than three-hundred daily prescriptions in high-volume retail pharmacy environment.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
  • Reviewed and verified customer information and insurance provider information.
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated instructions to patients or caregivers.
  • Processed incoming drug orders.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

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Resume Overview

School Attended

  • Gordon State College

Job Titles Held:

  • Assistant Manager
  • Server
  • Certified Lifeguard
  • Pharmacy Technician

Degrees

  • Associate of Arts

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