LiveCareer-Resume

assistant manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Assistant Management
  • Barista Experience
  • Inventory Manager
  • Food Preparation
  • Host/Hostess
  • Money Handler
  • Food Service
  • Retail Sales Manager
  • Product and Service Knowledge
  • Sales Monitoring
  • Documentation and Reporting
  • Hiring and Training
  • Problem Resolution
  • Onboarding and Orientation
  • Training and Development
  • Complex Problem Solving
  • Employee Development
  • Verbal and Written Communication
  • Administration and Reporting
  • Performance Tracking and Evaluation
  • Goal Setting
  • Technical Proficiency
  • Cost Control
  • Performance Evaluations
  • Teamwork and Collaboration
  • Time Management
  • Microsoft Office Expertise
  • Business Development Understanding
Experience
Assistant Manager, 09/2021 - 11/2022
University Of Michigan Ann Arbor, MI,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group activities
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
  • Conducted data analysis to prepare forecasts and identify trends.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale
  • Taught co-workers to follow implemented safeguards and established direct lines of communication for accountability and compliance.
  • Worked with auditors to consistently comply with federal regulations.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Monitored inventories on computer to generate accurate reports.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Coached employees on inventory management activities, identifying quality candidates for advancement opportunities.
Shift Manager/Key Holder, 11/2020 - 09/2021
Taco Bell Carrollton, TX,
  • Maintained store and maintained appearance.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Signed for incoming shipments in manager's absence.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
  • Operated cash register.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Monitored sales floor to prevent product loss and item damage.
  • Set up visually appealing promotional displays.
  • Suggested additional items and merchandise to boost sales.
  • Taught co-workers to follow implemented safeguards and established direct lines of communication for accountability and compliance.
  • Worked with auditors to consistently comply with federal regulations.
  • Reviewed job orders and assembly schedule to determine stock pulled from inventory.
  • Managed daily and weekly cycle accounts and adjusted inventory records to ensure accuracy.
  • Created production forecasts based on sales forecasts, historical usage and product trends.
  • Scheduled meetings with employees to address concerns and grievances.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
Shift Lead, 03/2020 - 11/2020
Pariveda Solutions Philadelphia, PA,
  • Manage coworkers when manager is counting/ closing the store
  • Good/ Bad customer service managing
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Delegated tasks to employees and monitored activities and task completion.
  • Prep for next two days
  • Sanitize all surfaces and counter tops
  • Break down/ clean up for next day
Server/ Hostess, 07/2019 - 03/2020
Vail Resorts Snowmass, CO,
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
Manager, 04/2017 - 03/2019
Salvation Army City, STATE,
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
  • Established company policies regarding management of daily cash totals and security during busy times.
  • Taught co-workers to follow implemented safeguards and established direct lines of communication for accountability and compliance.
Barista, 10/2014 - 04/2017
Starbucks City, STATE,
  • Clean and sanitize the counter and drink station equipment
  • Wrap product for purchase and arrange for customer display
  • Greet patrons, request and record orders and execute to customer specifics
  • Handle cash transactions in a timely and accurate manner
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Attended and participated in industry events.
Education and Training
Diploma: , Expected in 06/2016
-
Homewood Flossmoor High School - Flossmoor, IL
GPA:
Status -
High School Diploma: Personal Trainer, Expected in
-
Prairie State College - Chicago, IL
GPA:
Status -

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Resume Overview

School Attended

  • Homewood Flossmoor High School
  • Prairie State College

Job Titles Held:

  • Assistant Manager
  • Shift Manager/Key Holder
  • Shift Lead
  • Server/ Hostess
  • Manager
  • Barista

Degrees

  • Diploma
  • High School Diploma

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