Excellent customer service skills. Creative problem solving skills.
Excellent communication skills
Compelling leadership skills
Excellent communication skills
Persuasive communication expertise
Customer service mindset
Receive return merchandise
Excellent verbal communication
Led sales calls with team members to establish sales and customer retention goals.Hired and trained all sales staff for new store location.Determined merchandise price schedules and discount rates.Monitored customer preferences to determine focus of sales efforts.Generated monthly and annual sales reports.Created and directed sales team training and development programs.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Managed a regional sales staff of 6 members.Wrote sales slips and sales contracts.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.Trained in negotiations and time management.Assisted senior-level credit officers with complex loan applications.Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Educated customers on the variety of loan products and available credit options.Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Provide excellent customer service with a friendly smile.
Answered questions regarding the store and its merchandise.Computed sales prices, total purchases and processed payments.Recommended merchandise based on customer needs.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Greeted customers entering the store to ascertain what each customer wanted or needed.Maintained cleanliness and presentation of stock room and production floor.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Maintained positive attitude to make customer's shopping experiences memorable and pleasant.Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.Answered customer questions regarding store merchandise, department information and pricing.
Implemented new processes and systems for improving customer service satisfaction.
Greeted customers entering the store to ascertain what each customer wanted or needed.Earned management trust by serving as key holder, responsibly opening and closing store.Computed accurate sales prices for purchase transactions.Maintained up- to-date knowledge of store policies regarding payments, returns and exchanges. Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management team.Correctly received orders, processed payments and responded appropriately to guest concerns.Resolved guest complaints promptly and professionally.Served orders to customers at windows, counters and tables.Cut and chopped food items and cooked on a grill or in fryers.
Computer Technology Speech and Communication, Sociology and Psychology
Microsoft Certified Professional (MCP)Coursework in Distributed Computing, Networks and DatabasesCoursework in Public Relations
Cashier, Excellent communication, Conflict resolution, Creative problem solver, client relations, excellent customer service, Customer Service, excellent customer service, fast, International Marketing, Keyboarding, Listening, Marketing, Access, Excel, Word, policies, pricing, processes, knowledge of store, Public Relations, Fast learner, Report Writing, sales
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