LiveCareer-Resume

assistant manager resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Accomplished leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. A wide variety of technical skills and program usage on a daily basis.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
University of Delaware Newark, DE, Expected in 05/2009 Bachelor of Science : History - GPA :
Saint Mark's High School Wilmington, DE, Expected in 06/2005 High School Diploma : - GPA :
Certifications
  • CSS and HTML5 coding, [Coding Made Simple] - 2022
Experience
Urbanleaf - Assistant Manager
La Mesa, CA, 04/2013 - Current
  • Work side by side with the general manager when hiring, scheduling, and training of employees
  • Provide exceptional customer service by managing customer inquiries, complaints, and refunds by providing excellent service
  • Handle the production and sales of raw and cooked seafood for retail
  • Organize and maintain the quality of all display cases to provide customers with an easy shopping experience.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Managed and motivated up to 10 employees.
  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
  • Worked closely with store manager to maintain day-to-day operations.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Hy-Vee - Owner & General Manager
Canton, IL, 07/2009 - 04/2019
  • Facilitated all aspects of employee relation management including hiring, scheduling, training, performance reviews, termination, and payroll
  • Streamlined operational efficiencies by coordinating and analyzing reports on food and labor costs compared to the current dining trends in Blacksburg
  • Established and maintained all business to business relationships that dealt with food vendors, mechanical maintenance and repairs, banking, advertising, technical support with our Point Of Sales system, franchise communications, and new businesses that can help my restaurant operate efficiently
  • Delivered exceptional customer service in all aspects of customer interactions
  • Organized and coordinated fundraiser and philanthropies events with local special interest groups, sororities, fraternities, sports and academic teams through Virginia Tech and Blacksburg High School.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Trained teams on specific operations, applicable procedures and techniques for each job site.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Coordinated with technical and IT teams to develop company website and create online advertisements.
  • Developed and implemented successful sales strategies to meet business goals.
Accomplishments

2014 - Year Over Year Growth (2nd Place)

2014-2015 Award for Extreme Cleanliness

2015-2016 Award for Extreme Cleanliness

2016-2017 Fastest Driver Claim Time Award

2018 Best Delivery in Blacksburg

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Resume Overview

School Attended

  • University of Delaware
  • Saint Mark's High School

Job Titles Held:

  • Assistant Manager
  • Owner & General Manager

Degrees

  • Bachelor of Science
  • High School Diploma

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