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Assistant Manager Resume Example

Resume Score: 80%

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SW
ASSISTANT MANAGER
Profile

Resourceful Assistant Manager/Telecommunications Technician with a demonstrated history of rising to any challenge tasked, is seeking an ever changing and challenging role as a Field Operation Manager. Excellent analytical skills, and the ability to remain calm while continuing to think, communicate, and delegate in the most stressful situations. Sixteen plus years of hard work and perseverance with minimal direction. Always looking to the next step, getting the next task completed more efficiently, more reliably, and with less cost. Always willing to go the distance while maintaining integrity and trust.

Competency
  • Linux Computer Operating Systems IE Ubuntu, Redhat, ECT
  • Microsoft Computer Operating Systems
  • Electronic Hardware and Software Design
  • Excellent Communications Skills
  • Detailed Oriented
  • Operations & Facilities management
  • Employee scheduling
  • Strategic Planning
  • Staff Supervision
  • Employee performance evaluations
Work Experience
11/2018 to CurrentAssistant ManagerCompany Name | City, State
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Created technical reports for strategic decision-making and planning for senior management.
  • Monitored employee performance and developed responsible improvement plans.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Implemented CRM program to better track and keep more organization for customers.
01/2004 to 12/2018Combination/Technician Company Name | City, State
  • Installed provisioned maintained and repaired central office, IPTV and Fiber transport equipment. Including but not limited to, Genband C15, Calix C7 and E7, AFC/ Tellabs, Cisco Switches, routers, and VPN's. Qnap Data backups, Palo Alto Firewalls. Lucent DDM 2000, Datum bit clock. C & Ku Band satellite dish and LNB's. Various models of satellite receivers and video encoders and combiners. Monitored, operated and developed programs and equipment for daily plants operation to ensure it is operating efficiently.
  • Performed both inside and outside plant design, engineering, construction, maintenance, repair and emergency restoration when needed to USDA RUS specification. Including but not limited to Optical budget calculations on PON networks, providing fiber compliments and assignments for fiber networking cable. Selecting and installing proper fiber cable, splice case and splice location for tasks at hand to ensure future company needs was accounted for. Insuring that adequate equipment based on plants budget was on hand to handle most inside equipment repairs or OSP damages in emergency restoration situation.
  • Experienced in both copper and fiber cable splicing, testing, troubleshooting, and repairing including but not limited to. Preparing various fiber splice cases, splicing fiber aloft in remote locations as well as in controlled environments.
  • Performed both OTDR and power meter test to isolate fiber problems.
  • Able to climb poles and ladders as well as operate and maintain bucket truck, digger derrick, backhoe/mini excavator, and drop plows.
  • Worked in any weather conditions and temperatures.
  • Performed on-call duties for emergency outages and service interruptions of customer services.
  • Worked both scheduled and non scheduled outages.
07/2000 to 07/2003Package Handler, Trainer, Assistance CoordinatorCompany Name | City, State
  • Manually loaded and unloaded packages of various sizes and weight from drop deck trailers.
  • Sorted packages by trailer door, destination, off zip codes, and load charts.
  • Proactively checked that there was no package backup, jams, or delays in getting trailers loaded efficient by instructing employees to most effective loading arrangement.
  • Combined trailer loads to reduce additional trucks being dispatched.
  • Filled out and verified that load seals, trailer numbers, and hazmat documentations was recorded and filed correctly for their destination.
  • Relieved employees of their duties based on package volume to make sure employee to box quota was constantly met.
  • Achieved package handler of the month during September 2000,
    August 2001, and October 2002.
Education
2003Bachelor of Science | Electronics Engineering TechnologyDeVry University, City
Electronics TechnologySouth Branch Vocational-Technical Center, City
Accomplishments
  • Developed, configured, maintained, and provisioned the central office, data, and video equipment after the initial install.
  • Developed plant record and labeling systems to track essential information of all the customer that SKSRT has on osp fiber plant.
  • Re-engineered and built some of the outside plant fiber to make it more redundant and less prone to damage.
  • Obtained IP space with ARIN to save money from paying other providers for IP addresses.
  • Trained employees to do more tasks in-house creating self-sufficiency and less reliance on outside contractors or tech support to reduce unneeded cost.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 17 staff members.
  • Assigned as Project Manager of a $7.8 Million FTTH project, $8.5 Million FTTH Stimulus expansion project, and an IPTV headend installation
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Resume Overview

School Attended

  • DeVry University
  • South Branch Vocational-Technical Center

Job Titles Held:

  • Assistant Manager
  • Combination/Technician
  • Package Handler, Trainer, Assistance Coordinator

Degrees

  • 2003 Bachelor of Science | Electronics Engineering Technology
    Electronics Technology

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