LiveCareer-Resume

assistant manager computer technician resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Help Desk Support
  • Software Evaluation
  • Troubleshooting Network Issues
  • Technical Troubleshooting
  • Customer Service Support
  • Collaborative Team Player
  • Computer Diagnostics
  • Attention to Detail
  • Multitasking and Prioritization
  • Hardware and Software Repair
  • System Performance Assessments
  • Interpersonal Skills
  • Verbal and Written Communication
  • Customer Service
  • Resolving Problems and Incidents
  • Teamwork and Collaboration
  • Microsoft Windows and Office
  • Customer Communication and Empathy
  • System Maintenance
  • Friendly and Patient
  • Active Listening
  • Computer System Diagnostics Software
  • Highly Professional
  • File Management Software
  • Remote Technical Support
  • Customer Needs Assessment
  • Problem Solving
  • Online Chat Support
  • Conflict Resolution
  • Problem-Solving
  • Hardware and Software Configuration
  • System Configuration
  • Device Installation
  • Incoming Call Management
Education and Training
Coursera Online, Expected in 09/2021 Google Certification : - GPA :
Dora High School Dora, AL Expected in 05/2001 High School Diploma : - GPA :
Bevill State Community College Sumiton, AL Expected in : Nursing - GPA :
Experience
Chica - Assistant Manager/Computer Technician
Miami, FL, 06/2006 - 05/2015
  • Maintained positive working relationship with fellow staff and management.
  • Oversaw daily performance of computer systems.
  • Modified and customized commercial programs for internal needs.
  • Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Made our store #1 company wide the whole time as manager.
Apple - Apple Technical Support Representative
City, STATE, 09/2010 - 08/2011
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
  • Maintained records of data communication transactions, problems and remedial actions or installation activities.
  • Entered commands and observed system functioning to verify correct operations and detect errors.
Green Top Cafe - Manager/Bartender
City, STATE, 05/2001 - 12/2005
  • Supervised cleanliness of guest service areas before, during and after service.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Balanced daily registers and generated sales reports for management.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Poured wine, beer and cocktails for patrons.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Collected and organized daily till totals and tips.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Completed regular bar inventories and daily requisition sheets.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Pizza Time/Amigos - Restaurant Manager
City, STATE, 08/1997 - 05/2001
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Updated computer systems with new pricing and daily food specials.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Managed accounts payable, accounts receivable and payroll.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Delegated work to staff, setting priorities and goals.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Assisted staff by serving food and beverages or bussing tables.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Trained new employees to perform duties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

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Resume Overview

School Attended

  • Coursera
  • Dora High School
  • Bevill State Community College

Job Titles Held:

  • Assistant Manager/Computer Technician
  • Apple Technical Support Representative
  • Manager/Bartender
  • Restaurant Manager

Degrees

  • Google Certification
  • High School Diploma
  • Some College (No Degree)

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