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assistant manager co manager store manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Detail-focused Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. I come with 10+ years of accomplishment in exceeding profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. I understand and motivate my team to deliver exemplary sales and marketing results to drive retail growth. Offers resourceful approach to working with peers, sales associates and upper management.

Skills
  • Marketing and Promotions
  • Problem-Solving
  • Inventory Control
  • POS Systems
  • POS Systems Operations
  • Shift Scheduling
  • Mentoring and Coaching
  • Retail Operations
  • Work Planning and Prioritization
  • Store Opening and Closing
  • Team Building and Leadership
  • Pricing and Markdowns
  • Strategic Merchandising
  • Hiring and Training
  • Assignment Delegation
  • Stock Management
  • Process Improvements
  • Goal Setting
  • Hiring and Onboarding
  • Problem Anticipation and Resolution
  • Operations Oversight
  • Mathematical Calculation and Reasoning
  • Performance Assessment
  • Team Leadership
  • Originality and Creativity
  • Budget Control
  • Policy Development and Enforcement
  • Department Oversight
  • Sales Promotion
  • Resource Allocation
  • Focus and Follow-Through
  • Performance Evaluation and Monitoring
  • Staff Scheduling
  • Supplier Monitoring
  • Finance and Accounting Oversight
  • Management Team Building
  • Program Optimization
  • Staff Development
  • Records Organization and Management
  • Training Management
  • Cost Reduction
  • Recruitment and Hiring
  • Sales Tracking
  • Decision Making
  • Business Leadership
  • Customer Service Management
  • Administrative Management
  • Human Resources Oversight
  • Employee Motivation
  • Quality Assurance
Experience
Assistant Manager/Co- Manager/Store Manager, 05/2005 to 01/2020
Coty Inc.Morris Plains, NJ,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift cClairee functions to maintain operational standards each day.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Updated and maintained store signage and displays.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Coordinated social media and marketing strategies to promote brand awareness and increase sales.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
Assistant Manager/Co-Manager, 06/2004 to 05/2005
Forever 21City, STATE,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Collaborated closely with management team to roll out functional and strategic initiatives.
  • Managed and motivated employees.
  • Assisted manager in planning and implementing strategies to attract customers and maximize sales.
  • Prioritized and delegated tasks for efficient completion within team environment.
  • Oversaw budgeting responsibilities, reducing costs and increasing margins.
  • Assisted with planning and developing company initiatives and projects.
  • Evaluated performance of team members and provided consistent coaching to improve skills.
  • Followed Store Manager's advice to improve leadership and supervisory skills.
  • Managed new hire trainings and onboarding to keep store employees aware of company policies and procedures.
  • Compiled and assessed performance data, converting information into improvement plans.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Assisted with hiring of new employees by verifying references and prior employment.
  • Created and revenue reports to track trends and proactively adjust management strategies.
  • Handled responsibilities successfully upon manager's absence.
  • Coached team of staff members in customer service to boost department efficiency.
  • Coordinated work team of employees to help each team member carry out accurate work.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Assisted with 2-4 audits per year.
  • Drafted training materials and organized training sessions for new employees.
  • Worked closely with store manager to maintain day-to-day operations.
  • Distributed in-depth progress and status reports to upper management and other appropriate stakeholders.
  • Executed strategies to foster better customer service and promote positive and engaging environment for employees.
  • Leveraged skills and expert policy knowledge to find solutions to issues and promote positive conflict resolution.
Sales Associates/Department Lead/Part Time Manager, 11/1999 to 06/2004
Mervyn's Department StoreCity, STATE,
  • Created positive work environment for employees and delivered exceptional customer service.
  • Handled employee problems in absence of general manager.
  • Collaborated with upper management to improve productivity of operations.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Took care of customer problem escalated by other staff members.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Maintained safety and security of the store.
  • Managed staff of about 20 employees.
  • Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift cClairee functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Coordinated work of 20 employees by offering clear direction and motivational leadership.
  • Oversaw workforce schedules and allocated resources in order to achieve project goals.
  • Identified business issues, creating customized solutions for individual problems.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Conferred with business leaders to evaluate business needs and implement operational improvements.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Sales Associate, 09/1999 to 11/1999
TargetCity, STATE,
  • Collected payments and provided accurate cClairee.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, excClairee guidelines, payment policies and security practices.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Adhered to company initiatives and achieved established goals.
  • Worked with fellow sales team members to achieve group targets.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

- Worked in the food court area

Education and Training
Associate of Applied Science: Visual Communication/Graphic Design, Expected in 09/2003 to Brown College - Mendota Heights, MN 55120,
GPA:
High School Diploma: , Expected in 06/1999 to Roosevelt High School - Fresno, CA
GPA:

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Resume Overview

School Attended

  • Brown College
  • Roosevelt High School

Job Titles Held:

  • Assistant Manager/Co- Manager/Store Manager
  • Assistant Manager/Co-Manager
  • Sales Associates/Department Lead/Part Time Manager
  • Sales Associate

Degrees

  • Associate of Applied Science
  • High School Diploma

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