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assistant manager client services resume example with 16+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Client Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Skills
  • Client relations specialist
  • Conflict resolution techniques
  • Deadline-oriented
  • Skilled multi-tasker
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Management of remote employees
  • Fluent in Mandarin Chinese
Accomplishments

Played an instrumental role in maintaining client retention and providing client support over 3 years as Client Service Manager.

Experience
06/2013 to Current Assistant Manager Client Services Sephora | Lionville, PA,

Successfully managed the activities of 2 team members in multiple locations.

Provided detailed monthly departmental reports and updates to senior management.

Provided a high level of product and leadership support to representatives and clients.

Resolved customer questions, issues and complaints.

Lead off-site customer support teams across multiple time zones.

Developed rapport with the customer base by handling difficult issues with professionalism.

Addressed negative customer feedback immediately.

07/2012 to 04/2014 Chinese Teacher Hyatt Hotels Corp. | Renton, WA,

Taught Mandarin Chinese to grades 1 to 6.

Established and enforced rules for behavior and procedures for maintaining order among a class of 10 to 18 students.

Developed, administered and corrected tests and quizzes in a timely manner.

Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.

09/2011 to 05/2013 Waitress Huntington Beach Union High Sd | Huntington Beach, CA,

Greeted guests and sat them at tables or in waiting areas

Performed serving, cleaning, and stocking duties in establishments

Stocked cabinets and serving areas with condiments, and refilled condiment container

Took orders from patrons for food or beveragesWrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff

06/2003 to 10/2010 Chemistry Teacher Tianjin Haihe High School | City, STATE,

Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.

Taught Chemistry to grades 9-12.

Established and enforced rules for behavior and procedures for maintaining order among a class of 35-40 students.

Developed, administered and corrected tests and quizzes in a timely manner.

Coordinated after school tutoring hours with other teachers to help students in need of extra attention.

Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.


Education and Training
Expected in 2003 Bachelor of Science | Chemistry Tianjin Normal University, Tianjin City, Tianjin GPA:

Completed English education courses at Mt. San Antonio College, Walnut, CA.

3.5 GPA

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Resume Overview

School Attended

  • Tianjin Normal University

Job Titles Held:

  • Assistant Manager Client Services
  • Chinese Teacher
  • Waitress
  • Chemistry Teacher

Degrees

  • Bachelor of Science

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