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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

I am a forward-thinking assistant manager proficient in generating high-quality work. I am talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities. I have more than 10 years of experience in customer service. I am outgoing and driven to learn, always striving to work hard. I am punctual and dependable.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Retail operations management
  • Orientating and training
  • Retail Space Planning
  • Time Management
  • Training and Development
  • Strategic Planning
  • Staff development
  • Customer rapport
  • Staff training and development
  • Customer relations
Experience
Small Batch | St Louis, MOAssistant Manager04/2015 - 04/2020
  • Planned and prepared workflow schedules, delegating tasks for our team.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assisted store manager in evaluating employee performance and cultivating improvement initiatives.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed inventory audits to identify losses and project demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Pi Pizzeria | St Louis, MOLead Bartender03/2012 - 04/2015
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Processed revenue on average day with high totals during special events and promotions.
  • Helped drive average ticket increases by upselling customers from shelf to premium brands.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Reinvented classic cocktails to complement new menu options.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Assisted managers with design and development of beverage menu, resulting in increases in sales.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Inventoried glass and stemware, cutting costs through effective inventory management.
  • Prepared mixed drinks and poured wine, beer and nonalcoholic beverages for patrons during a shift.
  • Estimated daily beverage consumption to maintain proper inventory levels.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Managed many customers per shift while simultaneously assisting as many as 10 restaurant servers.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Conducted proper housekeeping to clean bar area.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Trained multiple new bartenders to increase knowledge of drink preparation and upselling techniques.
  • Used many different system to process cash and credit card payments per day.
Flannery's Pub | St Louis, MOLead Bartender/Assistant Store Manager09/2009 - 02/2012
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Recruited and hired qualified candidates to fill open positions.
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Led staff meetings for our team to communicate directives.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Created schedules for servers to keep every shift well-staffed during holidays and busy periods.
  • Facilitated month-end journal entries, account reconciliation and invoicing using our POS system.
  • Cross-trained in every store role to maximize operational knowledge.
Education and Training
SWIC | Belleville, ILSome College (No Degree)
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Resume Overview

Companies Worked For:

  • Small Batch
  • Pi Pizzeria
  • Flannery's Pub

School Attended

  • SWIC

Job Titles Held:

  • Assistant Manager
  • Lead Bartender
  • Lead Bartender/Assistant Store Manager

Degrees

  • Some College (No Degree)

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