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Assistant Manager Resume Example

Resume Score: 80%

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ASSISTANT MANAGER
Summary

Reliable and friendly adapt at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences.

Retail sales professional able to excel in fast-paced, deadline-driven environments. Client-focused with broad knowledge of customer service.

Driven Front End Supervisor with strong history of satisfying customers through top-notch service and support. Quality-driven to apply several years of retail experience to new role with long-term potential.

Reliable and punctual Sales Associate possessing excellent work ethic and more than 7 years in retail. Areas of expertise include inventory, cash management and exceptional customer service.

Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.

Focused Retail leader possessing 7 years of retail management and sales expertise. Skilled at increasing profits through effective sales training and troubleshooting profit loss areas. Committed to boosting team morale and driving sales by fostering strong rapport with team members and customers.

Enthusiastic Assistant Manager offering 7 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about retail operations and best practices.

Energetic Cashier with [7] years of experience assisting customers in services settings with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport.

Enthusiastic retail professional with 7 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organizational success. Eager to apply customer service and work ethnics to new Management opportunity.

Competitive E-commerce Executive with significant leadership experience in retail industry. Exceptional history of breaking into new markets and driving market share growth. Motivating team manager with strengths in coaching and mentoring.

Hardworking and dependable retail professional offering solid background in payment processing, merchandising, and sales support. Knowledgeable about what customer expects and the different types of products and able to provide friendly support to every customer. Seek to apply 7 years of related experience and take on new position with Cedar Grove apartments.

Hardworking and reliable retail worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.

Dependable Feeder offering [4] years of experience in production and manufacturing settings. Detail-oriented with commitment to safety and quality. Adept at training new employees on processes and procedures.

Resourceful Senior Research Assistant offering [9] years of experience managing various aspects of research projects in Business managment from funding and development to data collection and reporting. Ability to train, mentor and manage teams of junior research assistants in study activities.

Motived manager with [7]-year track record of success in providing exceptional service and sales support in [diversity] environmenrecord and [Skill] abilities. Strong team player committed to assisting co-workers and management with all activities necessary for store success.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Product branding
  • Retail operations management
Experience
Assistant Manager, Dollar General , February 2017-February 2018Leslie, GA
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Trained team of 8 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
  • Developed and implemented performance improvement programs, resulting in 100% increase in efficiency.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Planned and prepared workflow schedules, delegating tasks for i7i-member team.
  • Evaluated employee performance and developed improvement plans.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Enhanced sales by implementing merchandising and promotional improvements.
Money Center Cashier, Walmart, February 2018-CurrentCordele , GA
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
  • Distributed new merchandise efficiently to different departments.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Prepared food, including fruits, vegetables and drinkable items.
  • Monitored product availability in store, on shelves and in orders to accurately answer customer questions.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Stayed up to date on current item discounts to support promotions.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Helped customers find specific products, answering questions and offering advice.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Helped customer locate and select appropriate merchandise throughout store.
Department Manager, Walmart, February 2019-CurrentCordele, GA
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Balanced workloads to meet targets without overtaxing employees.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Executed targeted merchandising and promotional plans, bringing in [Number]% of quota on average.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Handled [Type] shift overstock, restocking and inventory control.
  • Followed all safety protocols and company processes and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
  • Ensured that all [Type] department employees presented positive, exemplary image to customers.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Coordinated and enhanced delivery of $[Amount] of [Product or Service] in [Timeframe] through [Action].
  • Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
  • Employed process improvement initiatives within department.
  • Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
Education and Training
High School DiplomaCrisp County High School, , CordeleGAMay 2008
BBABusiness Management , , Strayer University, WashingtonDC
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Dollar General
  • Walmart

School Attended

  • Crisp County High School
  • Strayer University

Job Titles Held:

  • Assistant Manager
  • Money Center Cashier
  • Department Manager

Degrees

  • High School Diploma
    BBA

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