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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

I am interested in a position where I can reach my full potential and exceed my goals of trying new things, meeting new people, and getting out of my comfort zone. From my understanding, you need somebody that is very experienced in customer service, leadership, and working well with others. I am very capable of exceeding all these things and more to go above and beyond for your company. I would like the opportunity to prove that I am more than qualified to be a part of your company and to achieve your company's goals as well as become an attribute to your team. I am reliable, creative, hard working and I have the willingness to learn as much as possible to become the best candidate for your company, and to become the best and most successful version of myself.

Skills
  • Customer service
  • Adaptability
  • Positive attitude
  • Communication
  • Multi-tasking service skills
  • Customer interaction
  • Guest satisfaction
  • Creativity
  • Positivity
  • Dependable
  • Staff training and development
  • Time Management
  • Staff development
Experience
Sonic Drive-In | Wichita, KSAssistant Manager06/2020 - Current
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Supported sales management initiatives to optimize business development.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Marriott International, Inc. | Wichita, KSSales & Service/Loyalty Care Associate 07/2019 - 06/2020
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices, and educated customers on rates/policies.
  • Answered incoming telephone calls to provide information about products, services, hotel hours, policies and promotions, and to book hotel rooms for guests worldwide.
  • Assisted customers by finding needed hotel rooms and checking inventory for availability at other locations.
  • Helped customers sign up for loyalty programs and maintain account security.
  • Serve guests from around the world to help find the perfect match for future vacation/business trips.
  • Create seamless phone calls to put the guest at ease.
  • Process reservation requests and support of basic loyalty and customer care requests
  • Reserve, cancel, modify guests reservations.
  • Update/modify accounts while maintaining account and CPI security.
Gracemed Health Inc | Wichita, KSPatient Service Representative02/2019 - 07/2019
  • I am responsible for providing the critical first contact between patients and GraceMed Health Clinic, Inc.
  • I professionally greet and direct patients through coming into the clinic for their appointments, making appointments, confirming and scheduling follow-up appointments, and updating pertinent information in our database.
  • I prepare needed patient paperwork for patients to complete in advance of appointment.
  • I Document patient cancellations, No shows to appointments, insurance coverage and I maintain patient confidentiality at all times.
  • Documented and managed patient information.
  • Scheduled patient appointments and procedures.
  • Answered patient questions and fielded complaints.
  • Set and managed patient appointment schedules.
Sonic Drive-In | Wichita, KSCrew Leader/Assistant Manager09/2016 - 02/2019
  • I started at Sonic Drive-In the year of 2016 just as a carhop.
  • Over the course of 3 years, I had moved up to a crew leader, and then an assistant manager at the age of 17.
  • I am responsible for assisting the general manager in managing the daily operations of the restaurant to provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience at our Sonic location.
  • I also did things such as daily programing of our restaurants inventory and waste into the computer, ensuring that our restaurants order times, customer complaints, and mystery shops were all correct and within Sonic's guidelines.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Took orders, prepared foods and processed payments.
  • Carried trays weighing up to 15-20 pounds to correct cars.
Education and Training
Wichita High School South | Wichita, KSHigh School Diploma
Certifications
  • SafeServ Certified: Certified in 2017
  • SafeServ certification: Food Handling
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Resume Overview

Companies Worked For:

  • Sonic Drive-In
  • Marriott International, Inc.
  • Gracemed Health Inc

School Attended

  • Wichita High School South

Job Titles Held:

  • Assistant Manager
  • Sales & Service/Loyalty Care Associate
  • Patient Service Representative
  • Crew Leader/Assistant Manager

Degrees

  • High School Diploma

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