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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

I'm multi-talented and have a diverse intellect with 2-3 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. I work best alone and or when in control.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Customer relations
  • Customer rapport
  • Staff training and development
  • Microsoft Office expertise
  • Orientating and training
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Project management abilities
  • Inventory management
  • Business development understanding
  • Staff development
Experience
Assistant Manager
Howell Township, NJDominos Pizza Inc./Jun 2020 to Oct 2020
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Trained team of CSR's and Drivers to deliver outstanding customer service, boosting customer satisfaction ratings.
  • Completed inventory audits to identify losses and project demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Supported sales management initiatives to optimize business development.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Assisted CSR's and Drivers in evaluating employee performance and cultivating improvement initiatives.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Delegated daily tasks to team members to optimize group productivity.
Assistant Manager
Toms River, NJDominos Pizza Inc./Feb 2019 to Aug 2020
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Trained team of CSR's and Drivers to deliver outstanding customer service, boosting customer satisfaction ratings.
  • Completed inventory audits to identify losses and project demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Supported sales management initiatives to optimize business development.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Assisted CSR's and Drivers in evaluating employee performance and cultivating improvement initiatives.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Delegated daily tasks to team members to optimize group productivity.
Delivery Driver
Waretown, NJVillagio's Pizza/Nov 2019 to Mar 2020
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Operated delivery vehicles 6 days per week, averaging about 1.000+ miles on road and hundreds of customers served.
  • Loaded and unloaded merchandise at stores and vendor locations.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Collected and tracked customer payments to meet financial demands.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Drove up to 300 miles daily using a 1991 Chevy Cavalier to deliver food.
  • Handled merchandise in accordance with product handling standards.
  • Notified branch management of any vehicle safety concerns and issues.
  • Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
  • Avoided delivery delays by carefully planning best routes with GPS.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Coordinated with cashiers to get delivery route information and changes.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Verified sales orders before loading and unloading merchandise.
  • Resolved customer complaints and adjusted orders.
  • Answered customer questions regarding shipments.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Lifeguard/Pool Badge Checker
Toms River, NJHoliday City Pools/May 2017 to Aug 2018
  • Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
  • Provided physical assistance to visitors getting onto and off of rides.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Pulled down safety bars and secured riders according to specified attraction details.
  • Interacted with at least 100+ guests per day with friendly, patient manner to deliver positive, fun experience.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Educated patrons on facilities, entertainment options and rules and regulations.
  • De-boarded passengers for safety to repair attraction equipment for optimal operation.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Operated attraction equipment precisely to concur with operational procedures.
  • Cleaned tables/chairs to mitigate spread of germs by wiping down handles and removing trash.
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Sold tickets and collected additional fees from customers for special services.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
Education and Training
High School DiplomaToms River High School NorthJun 2019Toms River, NJ
Culinary Arts Certification: Culinary ArtsOcean County Vocational-Technical SchoolJun 2019Brick Township, NJ
Certifications
  • ServSafe
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Resume Overview

Companies Worked For:

  • Dominos Pizza Inc.
  • Villagio's Pizza
  • Holiday City Pools

School Attended

  • Toms River High School North
  • Ocean County Vocational-Technical School

Job Titles Held:

  • Assistant Manager
  • Delivery Driver
  • Lifeguard/Pool Badge Checker

Degrees

  • High School Diploma
    Culinary Arts Certification : Culinary Arts

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