LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking offering 5 years of customer service experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • Retail Operations
  • Till Counting
  • Customer Service
  • Time Management
  • Documentation and Reporting
  • Store Opening and Closing
  • Verbal and Written Communication
  • Staff Training
  • Issue Resolution
  • POS System Troubleshooting
  • Attention to Detail
  • Point of Sale Systems
  • Performance Assessment
  • Policy Development and Enforcement
  • Customer Service Management
  • Training Management
  • Recruitment and Hiring
  • Sales Promotion
  • Team Leadership
Experience
Assistant Manager/Cashier/Cook, 02/2022 - 01/2023
Lawson's Finest Liquids, Llc Newark, NJ,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Interacted politely with customers to promote quality service during checkout.
  • Issued receipts, change and refunds to customers to promote smooth operations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Handled merchandising and restocking needs for multiple checkout lanes.
  • Promoted store cleanliness by keeping track of trash can levels and emptying when full.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered phone calls to assist customers with questions and orders.
  • Built and maintained productive relationships with employees.
  • Assisted customers by providing information and resolving complaints.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Used standardized recipes and other instructions to prepare food.
  • Grilled and deep fried various foods from meats to potatoes.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Cleaning Crew Member, -
Hca Macon, GA,
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
  • Swept, mopped and sanitized wooden and tile floors.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Spot-cleaned glass surfaces and windows with cleaning solutions.
  • Measured and mixed detergents with water for use in commercial cleaning.
  • Labeled and properly stored chemicals, equipment and cleaning products.
  • Reported damaged and broken furniture, upholstery and fixtures to supervisors.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Sanitized frequented areas and equipment using approved supplies.
  • Restocked supplies, replacing toiletries, liners and soaps.
Hospital Housekeeper, -
Hardin Memorial Health City, STATE,
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Maintained floors with regular sweeping, mopping and vacuuming.
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Responded quickly to calls for spills and other potentially dangerous situations.
  • Dusted, swept and mopped to maintain clean, safe environment for clients.
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Kept business entrances clean, tidy and professional in appearance.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Serviced, cleaned and restocked restrooms.
  • Followed company uniform, performance and security policies with every job.
  • Notified managers of repair needs or additions to building operating systems.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Inspected furniture for damage or stains in between guest stays.
Education and Training
High School Diploma: , Expected in 06/2008
-
Daegu American School - Daegu, South Korea,
GPA:
Status -

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Resume Overview

School Attended

  • Daegu American School

Job Titles Held:

  • Assistant Manager/Cashier/Cook
  • Cleaning Crew Member
  • Hospital Housekeeper

Degrees

  • High School Diploma

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