Dedicated Store Manager with more than 5 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Believes exceptional customer service is essential to retail success.
Skills
Hourly shift management
Bank deposit procedures
Opening and closing procedures
Trusted key holder
Dependable
Customer relations
Pricing controls
Reliable and punctual
Cash register operations
Inventory control
Product stocking
Quick learner
Work History
ASSISTANT MANAGER/CASHIER, 06/2003 - 07/2012 Dignity Health – Henderson, NV,
Promoted from Team Leader to Assistant Manager within 4 years.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Examined merchandise to verify that it was correctly priced and displayed.
Completed profit and loss performance reports.
Increased sales volume by 55% in less than 5 years.
Reported to the district manager regarding all store and staff issues.
Generated repeat business through exceptional customer service.
Conducted store inventories.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Engaged with customers in a sincere and friendly manner.
Contacted other store locations to determine merchandise availability.
Responded to customer questions and requests in a prompt and efficient manner.
Built relationships with customers to increase likelihood of repeat business.
Worked night and weekend shifts during holiday season, securing $10,000.00 in of orders in 1 day.
Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
Earned management trust by serving as key holder, responsibly opening and closing store.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Maintained cleanliness and presentation of stock room and production floor.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Designed displays to make the store experience interactive, engaging and reassuring.
Folded and arranged garments in attractive displays.
Recommended alternative items if product was out of stock.
CASHIER, 04/2000 - 11/2002 Dignity Health – San Francisco, CA,
Consistently provided friendly guest service and heartfelt hospitality.
Operated the drive-through window and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Assembled food orders while maintaining appropriate portion control.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and sanitation regulations.
Strictly followed all cash, security, inventory and labor policies and procedures.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely manner.
Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Diligently restocked work stations and display cases.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
CASHIER, 11/1999 - 03/2000 D & M MARKET – City, STATE,
Completed all cleaning, stocking and organizing tasks in assigned areas.
Built relationships with customers to increase likelihood of repeat business.
Engaged with customers in a sincere and friendly manner.
Responded to customer questions and requests in a prompt and efficient manner.
Made fresh pizzas.
Run the cash register
Politely assisted customers in person and via telephone.
Maintained cleanliness and presentation of stock room and production floor.
Built long-term customer relationships and advised customers on purchases and promotions.
Dedicated to continuously improving sales abilities and product knowledge.
Recommended alternative items if product was out of stock.
SERVER/HOSTESS, 07/1997 - 11/1999 MECHAM'S RESTAURANT – City, STATE,
Answered telephone calls and responded to inquiries.
Assigned patrons to tables suitable for their needs and according to rotation.
Assisted in maintaining preparation and service areas in a sanitary condition
Filled beverage and ice dispensers
Greeted each customer with friendly eye contact
Helped with preparation, set-up, and service for catering events
Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
Prepared checks itemizing total meal costs and sales taxes
Spoke with patrons to ensure satisfaction with food and service
Stocked, organized, and cleaned kitchens and cooking utensils
Trained new employees
Wiped tables and seats with dampened cloths, and replaced dirty tablecloths
Cleared and re-set tables at conclusion of each guest meal
Managed guest checks, collected cash and processed credit cards
Re-filled individual condiment containers on each table
Scraped and stacked dirty dishes, and carried dishes and other tableware to kitchens for cleaning
Served ice water, coffee, rolls, and butter to patrons
Served wine, and bottled or draft beer
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Set dining tables according to type of event and service standards.
Relayed orders to bar and kitchen quickly and accurately.
Attended pre-shift meetings to prepare for large parties and reservations.
Verified amount of cash in the cash drawer against the day's receipts.
Assertively upsold alcoholic beverages, appetizers and desserts.
Education
High School Diploma: ACCOUNTING , Expected in 2000 - HARCOURT LEARNING DIRECT - PA, GPA:
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