Customer service professional with 4 and a half years client interface experience. Dedicated to maintain customer satisfaction and contribute to company success. Hard worker with in-depth knowledge of sales, account management and training.
Active listening skills
Customer service expert
Strong organizational skills
Energetic work attitude
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions.
Helped customers over the phone regarding store operations, product, promotions and orders.
Member of Phi Theta Kappa New Mexico Junior College Chapter for outstanding academic achievement.
Graduated with high honors from New Mexico Junior College and University of the Southwest
03/2016 to 02/2018
Assistant ManagerFamily Dollar － Hobbs, New MexicoPrevented store losses by 35%, ensured positive customer experiences and resolved all customer complaints, lead a group of three members in performing cashier duties, product assistance and cleaning as active team member and manager.
07/2011 to 05/2012
Furniture ManagerBig Lots － Hobbs, New Mexico
Oversaw furniture stock and mattress deliveries, increased furniture sale transactions by 10% and encouraged credit card enrollments and made 25% more yearly credit card enrollments than predecessor.
10/2008 to 04/2011
Sales Associate/CashierBig 5 Sporting Goods － Hobbs, New Mexico
Built product displays, and merged truck delivery items with store merchandize, increased sales by 20%.
Bachelor of ScienceUniversity of the Southwest
Associate of Arts: HistoryNew Mexico Junior College
Cash handling, Vendor Management, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word.