LiveCareer-Resume

assistant manager resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Housing regulations
  • Business processes and procedures
  • Security deposit refunds
  • Vacant unit monitoring
  • Policy enforcement
  • Issue escalation
  • Fair housing mandates
  • New construction
  • Sales and marketing
  • Multi-family property management
  • Microsoft Office
  • Knowledge of leasing and market conditions
  • Multitasking
  • Computer skills
  • Teambuilding
  • Relationship building and rapport
  • Training and mentoring
Experience
07/2013 to 01/2021 Assistant Manager Pacific Dental Services | San Marcos, CA,
  • Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
  • Scheduled maintenance calls.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Developed strong, professional relationships with [Job title]s and residents by initiating collaboration and delivering exemplary service and engagement.
  • Collected monthly assessments, rental fees, deposits and [Type] payments.
  • Handled resident complaints and expedited all maintenance requests.
  • Maintained accurate and updated websites and printed materials.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Created and updated marketing materials for department programs and properties.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Contacted and followed up with tenants on renewal notices.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Inspected property every [Timeframe], took pictures and wrote reports regarding findings for submission to [Job title].
  • Managed day-to-day operations for [Number]-unit [Type] property with [Number] occupants.
06/2011 to 11/2013 Assistant Project Manager Lend Lease Group | Rockdale, TX,
  • Maintained accurate records of all correspondence with and from tenants.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Compiled [Type] reports to advise stakeholders on property status.
  • Managed day-to-day operations for [Number]-unit [Type] property with [Number] occupants.
  • Collected and maintained careful records of rental payments.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Developed strong, professional relationships with [Job title]s and residents by initiating collaboration and delivering exemplary service and engagement.
  • Monitored and documented all income, including delinquencies.
  • Contacted and followed up with tenants on renewal notices.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
04/2003 to 08/2008 Director of Special Events Highgate Hotels | Sherman, TX,
  • Established and maintained consistent and vibrant corporate image through all product lines, represented company at trade events and developed strategic relationships with key prospects.
  • Planned and oversaw advertising and promotion activities, including print and social media and recommended product positioning and pricing strategy to attain largest long-term market share.
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
  • Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coordinated all details and activities for [Client name]'s [Type] and [Type] events.
  • Selected event materials which aligned with clients' requests and vision.
  • Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
  • Built robust vendor network to secure cost-effective, high-quality products.
  • Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
  • Marketed and publicized weddings and other special events in social calendars.
  • Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
  • Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
  • Designed contracts, collected fees and booked venues for events.
Education and Training
Expected in 05/2000 to to Associate of Arts | Greenville Technical College, Greenville, SC GPA:

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Resume Overview

School Attended

  • Greenville Technical College

Job Titles Held:

  • Assistant Manager
  • Assistant Project Manager
  • Director of Special Events

Degrees

  • Associate of Arts

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