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assistant manager resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Detail-oriented Assistant Manager offers more than 2 year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Skills
  • Microsoft Office expertise
  • Orientating and training
  • Staff development
  • Time Management
  • Customer relations
Experience
06/2019 to 01/2021
Assistant Manager Pacific Dental Services Salem, OR,
  • Planned and prepared workflow schedules, delegating tasks for 14 member team.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Trained team of 14 to deliver outstanding customer service, boosting patient satisfaction ratings.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
10/2017 to 06/2019
Administrative Assistant Bend Memorial Clinic Randolph, NJ,
  • Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
  • Directed patient communication to appropriate department personnel.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained daily calendars, set appointments with patients and planned daily office events.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Scheduled and confirmed appointments.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Processed payments and updated accounts to reflect balance changes.
  • Entered data in NextGen software to keep records of patient information.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained professional tone at all times, including during peak rush hours.
  • Gathered, sorted, distributed and sent mail and packages.
  • Directed patients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
02/2012 to 05/2015
Administrative Assistant/Personal Assistant The Law Office Of Eden Rose Brown City, STATE,
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
  • Prioritized timeline-driven items to complete projects promptly and within budget.
  • Attended business meetings and took meeting minutes.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Organized personal and professional calendars, including reminders for upcoming meetings and events.
  • Worked closely with high-profile clients to provide one-on-one administrative support.
  • Traveled with manager to take notes and dictation at meetings.
  • Restocked office and break room supplies to maximize team productivity.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Organized work projects around client's house.
  • Typed documents, updated websites and compiled information for meetings.
  • Created presentations using Microsoft PowerPoint.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Photocopied correspondence, documents and other printed materials.
  • Acted as liaison between clients, vendors and attorneys.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided IT and software trouble-shooting support to rest of the organization.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Education and Training
Expected in 06/2002 to to
High School Diploma:
ClaireMcnary High School - Keizer, OR
GPA:

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Resume Overview

School Attended

  • ClaireMcnary High School

Job Titles Held:

  • Assistant Manager
  • Administrative Assistant
  • Administrative Assistant/Personal Assistant

Degrees

  • High School Diploma

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