Exceptional Assistant Manager dedicated to cutting company costs and reducing employee turnover, High-energy Manager successful in building and motivating dynamic team and cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. My passion is for proper training and making profits. I'm very energetic, which will show through my great work ethics. I'm also transparent and work with integrity. I love to motivate my team to always go above and beyond their expectations. You will not be disappointed when I'm hired.
Budgeting and finance
Recruitment and talent development
Customer needs assessment
Complex problem solving
New product introductions
Proficient with collections, computers and daily inspections
Assistant ManagerDecember 2012 to December 2013 Applebee's - Jackson, TN Optimized profits by controlling food, beverage, and labor costs Performed restaurant walk-throughs to gauge timeliness and excellent service quality Built sales forecasts and employee schedules to reflect desired productivity targets Developed and maintained exceptional customer service standards Provided positive feedback Have the passion for proper training
Assistant ManagerMay 2005 to November 2012 Olive Garden - Southaven, 38671, MS Conducted daily pre-shift and weekly departmental meeting to ensure organizational efficiency Efficiently resolved conflicts to the satisfaction of all involved parties To took appropriate action to ensure food quality and service standards were consistently met Developed and maintained exceptional customer service standards Establised positive relationships with guest and employees by using strong interpersonal skills and great communication
Front Desk Associate April 2003 to May 2005 Jamison Inn Hotel - Jackson, TN Provided exceptional customer service skills Made reservations for guest Chose the most comfortable rooms for all guest Answered to all guest needs and concerns during their stay Prepared breakfast My upbeat attitude kept guest coming
Jackson State Community CollegeCurrentJackson, TN High School Diploma: Business Management
Courses in Hospitality and Restaurant Management Serve Safe Certified ABC License T.I.P.S Certified
I am awesome at keeping the lines of communication open. I have experience in organizing, managing and leading teams efficiently. Efficient training is my passion as well as helping others. That drives my performance. I am a pro at wearing many hats by fufilling more then one role. I've always had a perfect attendance record so I definitely can be counted on.