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assistant manager resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Multi-talented candidate with 20 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Skills
  • Staff training and development
  • Product and service knowledge
  • Sales monitoring
  • Retail operations management
  • Merchandising
  • Customer relations
  • Staff development
  • Inventory management
Education and Training
Alta Loma High School Alta Loma, CA Expected in 06/1999 High School Diploma : - GPA :
Experience
Value City Furniture - Assistant Manager
Glen Burnie, MD, 01/2015 - 09/2016
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for 15-member team.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Delegated daily tasks to team members to optimize team productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project future demands.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Supported sales management initiatives to optimize business development.
Dollar Tree - Area Supervisor
Lithonia, GA, 02/2009 - 02/2013
  • Generated documentation and processed orders.
  • Monitored employee work and determined benchmarks for performance indicators.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Established area team schedule and planned production.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers.
  • Prepared and checked cashier register tills.
  • Maintained general inventory levels and informed supervisor of shortages or trends of changing demand to assist with acquisition of new inventory without outage.
  • Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
  • Investigated and solved account issues to maintain current and accurate money systems.
  • Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
  • Trained sales associates on proper procedures for minimizing accounting discrepancies arising from human error, leading initial training sessions and supervising new associates on floor.
  • Organized cash movements between offices and to or from banks.
  • Researched and resolved collections disputes to maintain customer relationships.
  • Completed daily computer backups, checked for viruses and updated programs.
Nouria Energy - Store Manager
Raymond, NH, 03/2004 - 10/2008
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Counted cash drawers and made bank deposits.
  • Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Maintained daily record of all transactions.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Supported management in exceeding customer service and quality standards.
  • Contributed to merchandising ideas at team sales meetings.
  • Created attractive store displays to generate customer interest and boost sales.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.

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Resume Overview

School Attended

  • Alta Loma High School

Job Titles Held:

  • Assistant Manager
  • Area Supervisor
  • Store Manager

Degrees

  • High School Diploma

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