LiveCareer-Resume

assistant manager resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Product and Service Knowledge
  • Sales Monitoring
  • Problem Resolution
  • Performance Tracking and Evaluation
  • Goal Setting
  • Complex Problem Solving
  • Training and Development
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Recruitment and Hiring
  • Performance Evaluations
  • Hiring and Training
  • Documentation and Reporting
  • Technical Proficiency
  • Work Planning and Prioritization
  • Customer Relations
  • Microsoft Office Expertise
  • Retail Space Planning
  • Time Management
  • Marketing Tactics
  • Retail Operations Management
  • Upbeat and Positive Personality
  • Customer Service
  • POS Systems and Ordering Platforms
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • De-escalation Techniques
  • Upselling Products and Services
  • Data Entry
  • Payment Processing
  • Multitasking and Prioritization
  • Billing Adjustments and Refunds
  • Proficiency in Microsoft Office and G Suite
  • Computer Skills
  • Excellent Attention to Detail
  • Computer Proficiency
  • Patient and Empathetic
  • Microsoft Office
  • Sales and Upselling
  • Relationship Building
  • First-Tier Technical Support
  • Cultural Awareness and Sensitivity
Education and Training
Herzing University Dearborn, MI Expected in Associate of Applied Science : Medical Assisting - GPA :
  • Completed all core cirriculum classes for Medical Assisting, including all math, science, history, literature, computer technology, public speaking, pshycology, anatomy & physiology I & II, medical terminology, pharmacology, medical billing & coding, medical business administration, and some hands-on clinical training.
Experience
Grifols Inc. - Assistant Manager
Kearney, NE, 06/2020 - 12/2022
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
Petlab Co. - Server/Customer Service Associate
Remote, OR, 04/2012 - 03/2020
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Managed tables throughout dining room to execute service at highest level.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Worked with management to coordinate special functions and events.
  • Calculated charges, issued table checks and collected payments from customers.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Verified legal drinking age before serving beer, wine and liquor to comply with state law.
  • Provided exceptional service to high volume of daily customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Improved customer service wait times to mitigate complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Partnered with chef to cook food and comply with food preservation guidelines.
  • Removed trash and cleaned kitchen garbage containers.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Carried food supplies, equipment and utensils to and from storage and work areas.
  • Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Acquired new skills to support team and further accommodate customer needs.
  • Portioned and wrapped food or placed directly on plates for service to patrons.
  • Distributed food to waiters and waitresses to serve customers.
Calltech Communications - Customer Service Support Agent
City, STATE, 05/2008 - 02/2012
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Answered use and repair questions via in-person, email and telephone requests.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Generated reports and updated files and documentation.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online billing, access and account issues.
  • Assisted with installation of software updates to computer systems.
  • Responded to queries for information and access to relevant files.
  • Assisted in recovery activities to restore normal operations after outages.
  • Updated hardware, software and security protections with latest standards.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Managed high-volume of inbound and outbound customer calls.
  • Implemented additional services to maintain exceptional client service ratings.
  • Consulted with customers regarding needs and addressed concerns.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Processed customer account changes with proprietary software.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Completed high volume of outbound calls per day with above-average conversion rate.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Built sustainable relationships and engaged customers by going extra mile.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Seized opportunities to upsell products, maximizing revenue.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

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Resume Overview

School Attended

  • Herzing University

Job Titles Held:

  • Assistant Manager
  • Server/Customer Service Associate
  • Customer Service Support Agent

Degrees

  • Associate of Applied Science

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