assistant manager resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Skills
Project Management
Team coordination
Collaborated with project management and developers to coordinate testing activities at all stages.
Advised team members on appropriate testing actions and decisions.
Quality assurance
Diagnostic Management
Documentation skills
Program development
Analytical and Critical Thinking
Diagnostic Protocol Development
Strategic Planning
Microsoft Office expertise
Staff development
Orientating and training
Staff training and development
Closing and contract negotiations
Project management abilities
Business Development
Time Management
Marketing tactics
CRM
Multidisciplinary collaboration
Systems implementation
Performance reporting
Solutions development
Planned equipment constraints
Business and Operations Management
Production
Quantifiable revenue increases
Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
Experience
08/2022 to CurrentAssistant ManagerSmartstyle Hair Salons | Council Bluffs, IA,
Delegated daily tasks to team members to optimize group productivity.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Worked closely with customers to understand needs and resolve diverse issues.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Oversaw budgeting responsibilities, reducing costs and increasing margins.
Organized working processes between department supervisors cutting wasted time and materials.
08/2019 to 04/2022Test Center ManagerPrometric | Alameda, CA,
Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
Analyzed historical testing results to isolate failure patterns for long-term investigation into possible development protocols improvements.
Met coverage goals by setting effective schedules and delegating work to individual instructors.
Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
Organized and allocated resources required to meet needs of 20-30 students and 4 instructors
Oversaw complete lifecycle of testing on several projects.
Provided advice to testing team on correct testing procedures and responses.
Monitored development of custom testing software to maintain reliability.
Trained instructors and distance learning staff to support distance learning applications and course management software.
08/2016 to 08/2019Operations ManagerMagnum Venus Products | Kent, WA,
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Identified and resolved unauthorized, unsafe or ineffective practices.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Reviewed shift reports to understand current numbers and trends.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Helped build and review master service agreements for work eligibility.
07/2012 to 08/2016Senior Insurance AgentAmerican Income Life Insurance Company | City, STATE,
Approached potential clients by using direct marketing mailings and phone contacts.
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Received underwriting approvals after accurately completing applications for insurance coverage.
Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
Sold vital insurance policies with time-tested customer engagement techniques.
Education and Training
Expected in 05/2015 to to Associate of Applied Science | Business Administration And ManagementRutgers, The State University of New Jersey, New Brunswick, NJGPA:
Expected in 06/2012 to to High School Diploma | North Star Academy , Newark, NJ, GPA:
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