Experienced Assistant Manager adept at problem solving, customer service and hiring and training hardworking, quality staff.
Retail inventory management
Accurate cash handling
Store opening and closing procedures
MS Office proficient
Conflict resolution skills
Recruiting and interviewing
Promoted to Assistant Manager within 3 months of being hired at this location and have had a great deal of time being the Store Manager.
11/2015 to Current
Assistant ManagerDunkin' Donuts - Kennesaw, GADelivered excellent customer service by greeting and assisting each customer.Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Trained all new managers on store procedures and policies. Addressed and corrected sales staff communication issues in a tactful and effective manner.
12/2014 to 11/2016
Crew MemberDunkin' Donuts - Kennesaw , GAStocked and restocked inventory. Flexible schedule. Opened the store at 4:30 am by self. In charge of counting drawer with minimal discrepancies.
07/2014 to 12/2014
ServerGuston's Bar and Grille - Kennesaw, GeorgiaAssisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Promptly served all food courses and alcoholic beverages to guests.
12/2013 to 08/2014
ServerBuffalo's Cafe - Woodstock, GAAnswered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Correctly calculated charges, issued bills and collected payments.
Bachelor of Science: SociologyKennesaw State University - Kennesaw, GA, USASpecializing in criminology. Current GPA: 3.08. HOPE graduate and receiver.
High School DiplomaKell High School - Marietta, Georgia, USA
Graduated with 4.03 GPA. Student government representative. First group chosen for the Chick fil' A Leader Academy.