LiveCareer-Resume

assistant manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I'm a loving person. I go out of my way to make sure the day is fulfilled. I work well with others show leadership help when needed and treat my employees like family. I'm very understandable but will put my foot down and not tolerate any games that's going to hurt themselves, anybody around them, or the company. (Fun Is welcomed) In the past I have helped employees step up in their career and gone out my way to help customer above and beyond. I am able to meet deadlines and work well under pressure.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Time Management
  • Customer rapport
  • Orientating and training
  • Retail operations management
  • Staff training and development
  • Retail Space Planning
  • Project management abilities
  • Customer relations
  • Training and development
  • Strategic Planning
  • Merchandising
  • Staff development
  • Marketing tactics
Experience
Assistant Manager, 03/2018 - 09/2021
Mcdonald's Franklin, KY,
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Assistant Manager, 12/2015 - 03/2018
Mcdonald's Frederick, MD,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
Sales Associate, 07/2009 - 11/2015
Cole Haan Pearl, MS,
  • Used magnifiers and microscopes to perform visual inspections of raw materials and products.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Worked with fellow sales team members to achieve group targets.
  • Processed orders through company system and coordinated product deliveries.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Built trusting relationships with customers by making personal connections.
  • Met merchandise processing standards and maintained organized and accessible work area.
Education and Training
High School Diploma: , Expected in 05/2006
-
Kewanee High School - Kewanee, IL
GPA:
Status -

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Resume Overview

School Attended

  • Kewanee High School

Job Titles Held:

  • Assistant Manager
  • Assistant Manager
  • Sales Associate

Degrees

  • High School Diploma

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