LiveCareer-Resume

assistant manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Sales Monitoring
  • Complex Problem Solving
  • Onboarding and Orientation
  • Training and Development
  • Product and Service Knowledge
  • Recruitment and Hiring
  • Employee Coaching and Motivation
  • Performance Evaluations
  • Team Building
  • Scheduling and Coordinating
  • Goal Setting
  • Verbal and Written Communication
  • Employee Development
  • Customer Rapport/ Building Relationships
  • Time Management
  • Customer Focus
Experience
Picker, 09/2021 - Current
Us Storage Centers Missouri City, TX,

Problem Solver

  • Responsible for pulling customer orders.
  • Verifying the accuracy and good condition of items within an order.
  • Resolve issues in a timely manner.
  • Worked closely with managers to locate or replace missing and damaged for customer orders.
  • Troubleshoot and resolved problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products.
  • Responsible for keeping conveyer clear and running smoothly.
  • Used Excel to track problem solve issues efficiently and accurately.
  • Responsible for using pallet jacks to replenish materials and load pallets on trucks.
  • Replenished work stations and maintained safety requirements for associates.

Promoted to Ambassador/Picker

  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Limited damage to products and orders by using care when choosing items.
  • Packed fragile items with bubble wrap to prevent breakage during shipping.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.
  • Weighed and measured products and materials to check compliance with specifications and regulations.
  • Reviewed orders for specialty codes to determine item locations in warehouse.
  • Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners.
  • Confirmed items picked for orders by keying codes into system.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Reported damaged products or safety hazards to immediate supervisor.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Assisted in training new warehouse employees.
  • Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
  • Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.

Current Role: Process Guide

  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Used pallet jacks to move items to and from warehouse locations.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Recognized defective material and reported issues to management.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Staged and sorted multiple types of products for loading.
  • Managed warehouse system updates to increase productivity and reduce errors.
  • Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.
  • Positioned products between receiving, storage and shipping areas as part of just-in-time supply chain management for major manufacturers.
  • Tagged unmarked merchandise with item number.
  • Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Employed first-in first-out protocols to reduce waste.
Assistant Manager, 01/2019 - 09/2021
Brady Corporation Atlanta, GA,
  • Responsible for providing excellent customer service skills, consistently provided friendly guest service and heartfelt hospitality, even while during high-volume and fast paced operations.
  • Always promptly and empathetically handled guest concerns and complaints, followed by following food safety procedures according to company polices and health and sanitation regulations.
  • Assembled food orders and prepared specialty foods following specific methods that required quick prep time.
  • Cross-trained team members to ensure flawless service, constantly building trust, loyalty, and showing appreciation with out customers to keep them coming back to our establishment.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Customer Service Representative, 07/2018 - 01/2020
Brady Corporation Austin, TX,
  • Worked for online purchases with Costco.
  • Answered 40+ inbound calls per day and directed to individuals or departments.
  • Responsible for making sure customer orders were placed and give appropriate timeframe to make sure that the orders were what the customer wanted, without damages.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Worked as an agent for 3 months, before being promoted to a supervisor.
  • Monitored over 30 agents and stats at a time, per team.
  • Responsible for making sure when a customer was not satisfied with delivery or product, we took the appropriate measures to provide them with appropriate compensation.
  • Followed up on an existing case until we resolved customer concerns, if agent was not able to resolve issue.
  • Responsible for making sure that agents were taking there breaks and lunches on time, to reduce high call volumes, and to avoid long hold times to speak with a representative.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Customer Service Representative, 07/2016 - 07/2018
Toys"R"Us City, STATE,
  • Answered calls in a timely manner to avoid long customer wait times.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Trained new employees on procedures and policies to maximize team performance.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Responsible for answering inbound inquiries regarding customer accounts, being a team player, and always available to work a variety of hours.
  • Communicating effectively with customers, peers, and management.
  • Ability to multitask, finding the solution while being attentive to customers.
  • Obtained customer information to access accounts, handling and resolving complaints.
  • Ability to accept and embrace change, exercising basic judgement in identifying solutions to resolve customers concerns.
  • Offered other services provided by our company and focused on building trust, loyalty, and appreciation with customers so they will continue to use our services.
Toys Sales Associate, 05/2013 - 06/2016
Company Name City, State,
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
High School Diploma: , Expected in 05/2011
-
Josey High School - Augusta, GA
GPA:
Status -

Maintained 3.2 GPA throughout all 4 years.

Accomplishments
  • Promoted to supervisor within 3 months of working for Costco.
  • Promoted to Assistant Manager within 8 months of working at Wingstop.
  • Top/fastest picker on my team at Amazon, I always won incentives because of this.
  • Promoted within 2 months of working at Amazon.
Additional Information

REFERENCES AVAILABLE UPON REQUEST

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Resume Overview

School Attended

  • Josey High School

Job Titles Held:

  • Picker
  • Assistant Manager
  • Customer Service Representative
  • Customer Service Representative
  • Toys Sales Associate

Degrees

  • High School Diploma

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