Agile and adaptable team leader with stellar food service industry history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Marketing-savvy Assistant Manager offering 5 months background in the food service industry. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives. Enthusiastic Assistant Manager with 6 months of experience supervising staff in the food service industry settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Proactive food service manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Talented Assistant Manager with excellent conflict resolution skills and more than 6 months of experience. Highly effective and knowledgeable at providing outstanding customer satisfaction. Versed in operations and proficient in POS system operation. Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance. High-energy Assistant Manager bringing 6 months of experience in food service settings. Set and enforce consistent standards and procedures to maintain staff satisfaction and performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Motivated Assistant Manager with demonstrated knowledge of food service industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing [Number] years of experience in field and ready to take on challenging, growth-oriented role with [Company]. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Employee performance evaluations
- Staff Supervision
- Recruiting and Interviewing
- Strategic Planning
- ServSafe
- Supervised team of 17 staff members.
Loxley, AL, 09/2019 - 08/2020
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
Cleveland, OH, 02/2019 - 09/2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Prepared weekly employee work schedules for 8 team members ensuring all shifts received adequate coverage.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
City, STATE, 08/2009 - 10/2018
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic family dining restaurant while maintaining calm, professional demeanor.
- Closely monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Bussed and reset 36 tables per shift, working efficiently to keep dining room and work areas clean.
- Supervised staff of 12 servers while serving tables and maintaining inventories.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
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School Attended
- Concordia High School
Job Titles Held:
- Assistant Manager
- Front Desk Clerk
- Lead Waitress
Degrees
- High School Diploma
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